Help Desk Technician

E Logic • Middlesex, NJ

2d • Hybrid

About The Position

E-Logic is seeking an IT Support Specialist to provide frontline technical support to the NJ Department of State, including public safety (Police Department) and administrative offices. The role supports end users, resolves incidents, and ensures system uptime across desktops, laptops, and applications.

Requirements

• 2-5 years of IT support experience
• Experience with Windows OS, Microsoft 365, and endpoint troubleshooting
• Strong customer service skills

Nice To Haves

• CompTIA A+ or similar preferred

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Respond to incidents based on SLA timelines (1-4 hours depending on severity)
• Troubleshoot Windows 10/11 environments, Microsoft 365, and standard office applications
• Support printers, laptops, desktops, and mobile devices
• Assist with user account management (Active Directory, Group Policy)
• Document incidents and resolutions in helpdesk systems
• Provide onsite support at municipal facilities (minimum weekly presence)
• Support police-specific tools and field devices (MDTs, laptops, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed