Logistics Analyst

Penske•Maple Grove, MN

1d•Onsite

About The Position

The Logistics Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution.

Requirements

Data distribution and utilization of continuous improvement tools.
Liaison between Operations and other Penske support groups.
Technical support.
Documenting and creating process flows.
Compiling and delivering customer reports/metrics.
Error management resolution.
System solutions support and prioritization.
User inquiry response, problem isolation, and implementation support.
Review of existing system solutions and feedback/coordination of possible solutions.
Ensuring accuracy of system changes with limited impact.
Application of established business rules for daily error management.
Following tasks/projects to completion using project management principals.
Documenting process flows for end user requirements and translating to systems development/engineering.
Generating daily reports, pulling data from transportation/business intelligence systems, and formatting data.
Meeting customer deadlines and providing required metrics/reports.
Mapping and documenting standard operating processes.
Participating in process improvement teams.
Quickly resolving situations, communicating problem status, and working with internal subject matter experts.
Interacting with customers via phone, email, or in person.

Responsibilities

Providing technical support and prioritization related to system solutions.
Responding to user inquiries, isolating problems, and supporting implementation.
Acting as a Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions.
Ensuring that system changes are accurate with limited impact.
Applying established business rules for daily error management.
Following tasks/projects through to completion following project management principals.
Documenting process flows to better engage end user requirements and translate to systems development/engineering as needed.
Handling reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation.
Meeting customer deadlines and providing required metrics/reports through data extraction.
Mapping and documenting standard operating processes and participating in process improvement teams.
Resolving situations quickly, communicating status of problem, and working with the appropriate internal subject matter expert to resolve problems and support implementations.
Interacting with the customer by phone, email or in person on an as needed basis.
Other projects and tasks as assigned by supervisor.