Technical Support Specialist III

UT Southwestern Medical Center • Dallas, TX

8h • Onsite

About The Position

The Technical Support Specialist III serves as a senior-level resource providing in-depth support for desktop systems, printers, mobile devices, and peripherals for UT Southwestern faculty and staff. This role supports personal computing hardware and software, computer networking, and telecommunications, while ensuring all desktop environments remain compliant with UT Southwestern Information Security standards. This is a fully onsite position located primarily within the hospital environment. Because the hospital operates 24/7/365, the role follows a standard schedule of Monday–Friday, 8:00 a.m.–5:00 p.m., but also requires participation in rotating holiday coverage, inclement‑weather staffing, and after‑hours support as needed. Candidates must demonstrate a strong, reliable work ethic and the flexibility to work outside normal hours when required.

Requirements

• High School
• 6 years related experience
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• DRIVERS LICENSE If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire

Nice To Haves

• Experience with ServiceNow
• CompTIA A+ Certification
• Associate's Degree in related field.
• Bachelor's Degree in related field.

Responsibilities

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Provide working supervision to other Technical Support Specialists; trains, or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees