Design Software Support Agent

Johnson, Mirmiran & Thompson•Hunt Valley, MD

1d•Onsite

About The Position

The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification. Compensation for this position is $24.00 - $34.00/hourly, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.

Requirements

Certification or equivalent working experience in industry-standard design software, or a degree in engineering, Information Technology, or a design-related field
2 years minimum experience with Autodesk Civil 3D, Bentley Open X Design products or other engineering, architecture or construction software packages.
Working knowledge of design and plan preparation procedures, best practices, and tools.

Nice To Haves

Experience with Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products
Associate or bachelor’s degree in engineering, architecture, computer science, technology, or related field.
Proficiency in Bentley and/or Autodesk CADD products
Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC)

Responsibilities

Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
Assist in migrating projects to newer software versions of design applications as needed.
Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
Assist users by providing technical support and troubleshooting with in design applications.
Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.
Perform other related duties as assigned.