Design Software Support Agent
About The Position
The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.
Requirements
- Stable operation of AEC design software
- Installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley)
- Analyze and resolve user design software issues in a timely and accurate fashion
- Technical support and troubleshooting within design applications
- Enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards
- Preparation of training sessions and teaching materials
Responsibilities
- Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
- Assist in migrating projects to newer software versions of design applications as needed.
- Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
- Assist users by providing technical support and troubleshooting within design applications.
- Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
- Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.
- Perform other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
