Technical Support Engineer Jobs

About The Position

Requirements

• Bachelor's-level degree and 5 years of related work experience, or equivalent work experience.
• Experience troubleshooting optomechanical and/or mechatronics subsystems.

Nice To Haves

• Fundamental understanding or experience troubleshooting optical/electro-mechanical subsystems.
• Experience with KLA Laser Scanning Systems.

Responsibilities

• Assist Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment and computer systems with software solutions.
• Own and provide solutions for field-raised issues that Customer Service Engineers cannot resolve at customer sites.
• Identify the real problem, align resources, perform gap analysis, and provide plans of action.
• Work with engineering teams, host meetings across multiple teams, and drive technical issues toward resolution.
• Recognize standardization actions and drive postmortem plans.
• Travel within the region and worldwide to provide on-site support for escalated issues; estimated travel is 30–50%.
• Support new product introduction, product sustaining, and cost-of-service reduction by suggesting improvements and participating in or owning operations in new projects and continuous improvement projects.
• Potentially support customer equipment installation, relocation, and upgrades, and provide training to KLA personnel.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(k) with company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits, including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.
• Performance incentive programs may be available.