Pre-Sales Technical Support Engineer | Networking Solutions

Teltonika•Irving, TX

12d•Hybrid

About The Position

Teltonika Networks is seeking a Pre-Sales Technical Support Engineer to join its team in Irving, Texas. The role serves as a technical advisor during the sales process, partnering with internal teams and prospective clients to design, present, and validate tailored connectivity solutions. The engineer connects customer requirements with Teltonika Networks’ technical capabilities to support successful solution adoption and customer satisfaction. Teltonika Networks’ Networking Solutions Business Unit develops and manufactures industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Its devices support applications in Industry 4.0, Smart City, and Green Energy sectors. This position combines engineering expertise with customer engagement in a global IoT organization. Approximately 50% of the role involves client-facing activities, and travel may be up to 50%.

Requirements

Technical or engineering degree in Networking, Telecommunications, Computer Science, or a related field, or equivalent experience.
Strong communication and presentation skills, including the ability to explain complex technical concepts to diverse audiences.
Solid understanding of networking fundamentals and internet technologies, including TCP/IP, DNS, DHCP, HTTP, and FTP.
Knowledge of telecommunication systems, including cellular technologies such as 2G, 3G, 4G, and LTE.
Hands-on experience with routers and networking equipment.
Experience configuring VLANs and QoS.
Experience configuring VPN technologies such as IPSec, L2TP, OpenVPN, DMVPN, and SSTP.
Experience configuring firewalls such as IPTABLES or similar.
Familiarity with Linux-based systems, preferably OpenWRT or embedded environments.
Ability to create clear, structured technical documentation and solution designs.
Basic scripting skills in bash/ash and understanding of AT commands.
Strong troubleshooting, analytical thinking, and problem-solving skills.

Nice To Haves

Experience in a pre-sales, solutions engineering, or customer-facing technical role.
Experience with industrial networking or IoT deployments.

Responsibilities

Act as a technical pre-sales advisor, supporting sales-team customer engagements, solution design, and deal qualification.
Participate in client-facing meetings, presentations, demonstrations, and workshops.
Travel to customer sites, partner locations, and industry events, as needed, up to 50%.
Advise clients and internal stakeholders on technical topics related to devices and solutions.
Design and propose end-to-end IoT and networking solutions based on customer requirements.
Deliver technical presentations, product demonstrations, and proof-of-concept deployments.
Provide hands-on guidance to support integration of Teltonika Networks products into customer environments.
Collaborate with sales, product management, and R&D teams to align solutions with market needs.
Identify customer pain points and recommend optimized technical solutions.
Prepare and maintain technical documentation, proposals, and solution architectures.
Conduct training sessions and workshops for clients, partners, and internal teams.
Troubleshoot and resolve technical issues during pre-sales and pilot phases.
Liaise between customers and Teltonika Networks R&D on complex technical requirements.
Work hands-on with Linux-based systems, industrial protocols, networking technologies, and third-party integrations.

Benefits

Hybrid work model based out of the Irving, Texas office.
Opportunities to grow in a rapidly expanding IoT company.
Structured onboarding and training on internal systems, sales processes, and product-related topics, with continuous feedback and development support.
Long-term career growth opportunities, including increased seniority or progression into Team Lead roles.
Three weeks of paid vacation.
Six sick days plus an extra day off on your birthday.
Multicultural and diverse work environment that values knowledge sharing, collaboration, and a positive team culture.
Internal knowledge-sharing sessions to support professional growth.
Team-building activities.
Standard working hours.
Compensation aligned with skills, experience, and professional expertise, including incentives and referral bonuses.