Technical Solutions Engineer

Keenfinity • Fairport, NY

5d • $100,000 - $115,000

About The Position

The Technical Solutions Engineer leads technical presales and solution design for customers. The role conducts site assessments, feasibility studies, and pilot programs; designs integrated security solutions tailored to customer and operational requirements; and prepares technical proposals, ROI analyses, and implementation roadmaps for presentation to C-suite and operational stakeholders. The engineer provides technical specifications, architecture diagrams, and best practices, and serves as a subject matter expert on Radionix products and solutions across relevant vertical applications.

The position supports sales teams and customers with technical guidance, including post-sales solution questions, challenges, and escalations. It also helps identify and qualify opportunities, leads discovery meetings, and translates customer pain points into scalable, profitable recommendations. The role trains sales teams, partners, and the Architect, Engineer, and Consultant community; collaborates with third-party integration providers; champions emerging technologies; and supports trade shows, partner events, and demo-kit development. Travel within an allocated geographic region is expected 50–70% of the time.

Requirements

• High school diploma required.
• 3–5 years of field application experience working with customers, preferably on the manufacturer side or in the security market.
• Strong technical knowledge and a deep understanding of complex technical products.
• Good working knowledge of system design and installation.
• Customer-focused mindset and ability to build strong relationships.
• Self-motivated, with strong organizational and integrative aptitudes and follow-up skills.
• Excellent verbal, written, interpersonal communication, and presentation skills.
• Proven ability to work collaboratively.
• Willingness to travel within the allocated geographic region 50–70% of the time.
• Indefinite U.S. work authorization; future sponsorship for work authorization is not available.

Nice To Haves

• Bachelor's degree in a technical or related field, such as Computer Science or Engineering, preferred.
• Industry affiliation and certification related to system design and installation.
• Ideally located in the Great Lakes or Northeast region of the United States, including Ohio, Michigan, Kentucky, Pennsylvania, or New England.

Responsibilities

• Lead technical presales and solution design for customers, including site assessments, feasibility studies, and pilot programs.
• Provide detailed bills of materials, including necessary parts and MSRP pricing; sales manages project pricing and discounting.
• Design integrated security solutions that meet customer and operational requirements.
• Conduct training workshops, webinars, and technical seminars for sales teams and partners on product capabilities and market trends.
• Collaborate with Alarm.com, Genetec, Milestone, and other third-party integration providers to deliver end-to-end system architectures.
• Prepare technical proposals, ROI analyses, and implementation roadmaps, and present them to C-suite and operational stakeholders.
• Serve as a subject matter expert for Radionix products and solutions across relevant vertical applications.
• Provide technical specifications, architecture diagrams, and best practices as required.
• Assist sales teams in identifying and qualifying high-value opportunities across relevant vertical applications.
• Lead discovery meetings and translate customer pain points into scalable, profitable solution recommendations.
• Champion emerging technologies, including AI/ML, edge computing, and cloud integration, and their application to security challenges.
• Provide technical overview, supplemental product, and solution training.
• Provide technical support to sales teams and customers, including guidance on post-sales solution nuances, challenges, and escalations.
• Support, teach, and provide technical information to the Architect, Engineer, and Consultant community.
• Support trade shows and partner events, and regularly build and maintain demo kits.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) plan
• Paid time off
• Sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED