Technical Account Manager Jobs

About The Position

Requirements

• Extensive business processes knowledge
• Extensive product/service (e.g., hardware, applications, software) functionality knowledge
• Extensive implementation knowledge
• Ability to adjust services to ensure alignment
• Ability to educate customers on leveraging Oracle services
• Ability to review service requests and gather information
• Ability to identify potential crises
• Ability to develop innovative solutions
• Ability to connect and/or escalate issues to appropriate teams
• Ability to anticipate and report pain points
• Ability to develop and maintain plans
• Ability to ensure positive margins
• Ability to review and update documentation
• Ability to collaborate across teams
• Ability to identify and submit delivery leads for new opportunities and contract renewals
• Ability to provide ongoing maintenance
• Ability to mentor team members
• Ability to act as a liaison between teams
• Ability to improve customer adoption of product and service changes
• Ability to work closely with peers
• Ability to identify and develop innovative ways of delivering services
• Ability to provide direction
• Ability to experiment with new approaches
• Ability to share product/support information
• Ability to play a key role in the development of new services and/or processes
• Ability to remain up-to-date with technological business, and industry trends

Responsibilities

• Serves as the main contact for individual contracts, providing extensive business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge.
• Provides services, adjusting to ensure alignment, and educates customers on ways to leverage Oracle services.
• Reviews service requests and gathers information to determine next steps, identifies potential crises, leveraging extensive knowledge and other customer experience to develop innovative solutions, and connects and/or escalates issues to appropriate teams to reach solutions, anticipating and reporting pain points.
• Develops and maintains plans and ensures positive margins, seeks opportunities to review and update documentation, and leverages understanding and collaborates across teams to identify and submit delivery leads for new opportunities and contract renewals.
• Proactively provides ongoing maintenance, mentors team members to act as a liaison between teams, and seeks opportunities to improve customer ability to adopt product and service changes.
• Works closely with peers within and sometimes beyond the team to identify and develop innovative ways of delivering services, provides direction, experiments with new approaches, and seeks opportunities to share product/support information, and plays a key role in the development of new services and/or processes, remaining up-to-date with technological business, and industry trends.

Benefits

• Flexible medical
• Life insurance
• Retirement options
• Volunteer programs