Senior Technical Account Manager

Gambit Security • New York, NY

4d • Hybrid

About The Position

Gambit is the AI-native resilience platform that ensures digital continuity never expires. It unifies governance across cloud, backups, security tools, and IaC; mapping applications, identifying gaps, and validating recovery paths in real time. Gambit turns resilience assumptions into business certainty before an incident ever occurs.

As a Senior Technical Account Manager, you will own a book of roughly 9 to 15 enterprise accounts end to end, from kickoff through renewal. You will lead onboarding and business application mapping, turn Balens findings into remediation plans that customers actually fund and execute, run quarterly business reviews with security and infrastructure leadership, build the evidence their auditors ask for, and own escalations when things go wrong. You will do all of this independently. Your work does not get reviewed before it reaches a customer.

This role sits at the intersection of cyber resilience, cloud infrastructure, backup and disaster recovery, and regulatory compliance. You will spend your time reasoning about backup coverage and immutability, restore point integrity, infrastructure drift, RTO and RPO targets the business actually holds, and control-level evidence for frameworks like DORA, NIS2, SOX, SOC 2, and NIST. You are not expected to deploy the platform or debug an integration, but you are expected to be technical enough to lead the conversation and to recognize when an answer does not hold up.

Requirements

• 7+ years in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery, with at least 3 years owning enterprise accounts directly
• Deep working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including compute, storage, identity, and networking fundamentals
• Familiarity with backup and disaster recovery: backup policies, retention, immutability and WORM, replication, snapshot and restore point hygiene, and RTO and RPO planning
• Working understanding of infrastructure as code (Terraform, CloudFormation, or similar) and how infrastructure drift happens in practice
• Practical exposure to at least one security or compliance framework, such as DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST CSF and 800-53
• Comfortable working with APIs and structured data to answer your own questions: reading and querying an API, working with JSON, and building analyses in spreadsheets without waiting on someone else
• Demonstrated ownership of retention outcomes in a post-sale role, including renewal risk management and expansion identification
• Excellent written and verbal communication, with executive-facing deliverables you personally built
• Experience at an early-stage or high-growth startup, or clear comfort operating without established process
• Four years of college-level courses in a technical field or equivalent practical experience
• Open to up to 20% travel for on-site business reviews and workshops

Nice To Haves

• Experience at a cyber resilience, backup and recovery, data protection, CSPM, or observability vendor
• Direct experience with enterprise backup platforms such as Veeam, Rubrik, Cohesity, Commvault, or native cloud backup services
• Prior hands-on experience as a cloud, infrastructure, SRE, or security engineer earlier in your career
• Experience working with agentic AI tooling or MCP-based integrations in a customer-facing context

Responsibilities

• Own the post-sale relationship and outcomes for a book of roughly 9 to 15 enterprise accounts, from kickoff through renewal
• Lead onboarding: confirm success criteria in writing, drive the implementation plan, coordinate agentless connection of cloud accounts, IaC repositories, and backup platforms, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer
• Translate Balens findings into prioritized, customer-specific remediation plans tied to business impact, engineering effort, and risk retired, so customers can fund and execute the work
• Lead recurring posture reviews covering resilience score movement, infrastructure drift, backup coverage gaps, immutability violations, and unhealthy restore points
• Advise on backup policy design, retention and immutability configuration, cross-region and cross-account isolation, and validated clean recovery paths
• Build control-level compliance evidence packages for internal audit, external auditors, and regulators across frameworks including DORA, NIS2, SOX, SOC 2, ISO 27001, and NIST
• Own the quarterly business review with executive sponsors: outcomes achieved, posture trend, risk retired, roadmap, and the ask
• Produce executive-facing deliverables including resilience posture assessments and cost-of-remediation analyses, written for a senior audience and verified against real data
• Own adoption for your accounts: active users, adoption breadth beyond the original champion, feature adoption, and resource consumption against contracted entitlement, and intervene before decay becomes a renewal problem
• Own escalations end to end: triage, route to Support, Solutions Engineering, or R&D, communicate on a committed cadence, and confirm resolution with the customer, including during severity-one events
• Maintain a live risk register and renewal readiness assessment for every account, and raise churn risk early and in writing with a mitigation plan attached
• Identify expansion signals and hand them to the Account Executive with the technical justification already built
• Represent your customers to Product and R&D with evidence-backed demand rather than one-off asks, and close the loop with customers when something ships
• Mentor newer Technical Account Managers, review their customer-facing work as needed, and contribute improvements back to the team's playbooks and templates
• Maintain accurate systems of record in Salesforce and the CS toolchain, and report honestly on the state of the book

Benefits

• Competitive medical, dental, and vision insurance
• A $350 work-from-home stipend to create a setup that helps you do your best work
• Work alongside smart, supportive, and collaborative co-workers who are excited to build something meaningful together

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree