Technical Account Program Manager - Public Sector

Cyware•New York, NY

1d•Onsite

About The Position

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs. Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware's Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs. Cyware is hiring a customer-facing Technical Account Program Manager (TAM) to own the post-sale success of our federal, state, and local government customers. This role blends technical account management with structured program delivery ensuring public sector agencies successfully deploy, adopt, and expand their use of Cyware's platform . The ideal candidate is a recognized operator in the public sector cybersecurity ecosystem, someone who already speaks the language of agency missions, understands how work actually gets delivered through systems integrators, and can lead confidently across both customer and partner tables.

Requirements

10+ years in Pub technical account management, customer success, or program/project management, with 5+ years dedicated to federal or public sector customers
Demonstrated, active relationships with systems integrators and primes delivering into government (not just familiarity — real working relationships with named SI delivery and capture teams)
Deep, current knowledge of how public sector work gets contracted and delivered: IDIQs, task orders, prime/sub structures, OTAs, GWACs (e.g., SEWP, Alliant, CIO-SP3), and how that shapes program execution
Working knowledge of SOC/security operations tooling
Experience managing multi-stakeholder programs against contractual deliverables and timelines (SOWs, ATOs, milestone-based delivery)
Fluency in government compliance and authorization frameworks (FedRAMP, NIST 800-53, RMF/ATO lifecycle, continuous monitoring)
Proven ability to lead not just coordinate mixed rooms of agency, SI, and internal stakeholders toward a shared outcome
Strong written and verbal communication skills calibrated to both technical staff and government executives
Active or eligible for a federal security clearance (or ability to obtain one)

Nice To Haves

PMP or equivalent program management certification
Prior experience at a federal systems integrator, in a role bridging customer delivery and partner management
Existing personal network within DoD, civilian agencies, or SLTT security programs
Track record of growing an account's footprint by pulling an SI partner deeper into the account, not just co-existing with one

Responsibilities

Serve as the primary technical point of contact for a portfolio of public sector customers, from customer onboarding through renewal and full lifecycle management
Own program-level delivery: implementation timelines, milestones, risk tracking, compliance, and stakeholder reporting across multi-phase government deployments
Act as the connective tissue between Cyware, the customer agency, and the delivering SI/reseller, ensuring all three are aligned on scope, schedule, and success criteria
Build and maintain trusted working relationships with major public sector SIs and primes and their delivery teams, functioning as Cyware's technical anchor on joint engagements
Coordinate cross-functionally with Solution Architecture, Product, and Support to resolve technical issues and drive feature adoption
Manage relationships with agency technical leads, contracting officers, COTRs/CORs, and program managers
Track and report on platform health, usage, and mission outcomes; proactively identify risk to renewal or expansion
Translate agency mission needs into internal product feedback and prioritized enhancement requests
Run structured cadences (QBRs, status reviews, executive briefings) tailored to government reporting expectations and IDIQ/task-order structures
Lead by influence across customer, partner, and internal stakeholders.Able to run the room in a room full of government PMs, SI delivery leads, and agency technical staff