Technical Account Manager
About The Position
LiveRamp is hiring a Technical Account Manager to partner with brands, advertisers, agencies, platforms, data providers, and financial institutions to implement and optimize its advertising technology solutions. The role serves as a trusted technical advisor, managing key accounts from onboarding through expansion and helping customers activate data across channels, navigate signal loss, and measure outcomes. It also contributes to internal best practices. The position leads customer onboarding and technical adoption, designs and oversees implementation of data onboarding, identity resolution, and audience activation workflows, and troubleshoots integrations. It monitors customer usage and adoption to identify optimization opportunities, coordinates with internal teams on escalations and deployments, and creates technical documentation and training. The role also channels customer feedback into product improvements and communicates technical information and project progress to varied stakeholders. This is a hybrid role requiring work from a LiveRamp office two days per week. The stated office options are San Francisco, New York City, Seattle, or Little Rock. Occasional travel for client meetings, workshops, and industry events may be required.
Requirements
- Familiarity with the ad tech ecosystem, including DSPs, SSPs, DMPs, CDPs, identity graphs, clean rooms, and data onboarding.
- Experience with REST APIs, file-based integrations such as SFTP, and data transformation processes.
- Knowledge of web tracking technologies such as pixels, tags, and cookies; identity resolution; and data flow across the martech and ad tech stack.
- Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
- Strong problem-solving skills for diagnosing and resolving technical issues across distributed systems.
- Ability to engage technical and non-technical stakeholders, including advertisers, agencies, and publishers.
- Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
- Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
- Ability to translate customer feedback into actionable insights for product and engineering teams.
Responsibilities
- Lead end-to-end onboarding and technical adoption of LiveRamp ad tech solutions, serving as a trusted technical advisor to clients.
- Build and maintain consultative client relationships and align technical implementations with business objectives.
- Design and execute strategic implementation plans tailored to client goals.
- Oversee technical setup and configuration of data onboarding, identity resolution, and audience activation workflows on LiveRamp platforms.
- Troubleshoot integration challenges and deliver scalable solutions.
- Track customer adoption metrics and usage patterns, and recommend system enhancements to improve campaign performance and operational efficiency.
- Act as a technical liaison between clients and internal product, engineering, technical services, legal, and privacy teams.
- Manage escalations, support platform update rollouts, and coordinate quality assurance and user acceptance testing for new deployments.
- Develop and maintain technical documentation, including runbooks, integration guides, and workflow maps.
- Deliver technical enablement and training to customers and internal teams.
- Translate customer feedback into actionable insights for product development and roadmap planning, advocating for client needs.
- Communicate technical concepts and provide updates on project milestones, product enhancements, and issue resolutions.
- Occasionally travel for client meetings, workshops, and industry events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
