Technical Account Manager

Integral Ad Science•Chicago, IL

1d•$67,200 - $115,200•Hybrid

About The Position

As a Platform Technical Account Manager at Integral Ad Science, you own the post-sales technical relationship for key clients. You help clients fully leverage IAS solutions, analyze customer workflows, identify process-improvement opportunities, and advise on best practices in digital media and ad tech environments. The role is fluid: priorities, ownership areas, and day-to-day focus may shift as client needs and internal processes evolve. The successful candidate is comfortable working in ambiguous situations without a fully defined playbook and adapting accordingly. You will serve as a technical advocate and primary point of contact for clients, manage partner-specific technical support in line with contractual SLAs, and use contract knowledge to prioritize work and guide escalations. You will monitor client health, identify issues proactively, improve internal workflows through automation and AI, and train client teams on new features and integrations. You will also relay client feedback to Product and Engineering and collaborate across internal teams to support account growth and resolve complex technical issues. Occasional travel to client sites may be required. The position is listed for Chicago, Illinois, with New York, New York also listed as an additional location. Annual base salary ranges are $67,200–$115,200 for Chicago and $79,100–$135,600 for New York. IAS describes its compensation package as including paid time off, health insurance (medical, dental, and vision), PPO, HSA and FSA options, and a 401(k) with employer matching. Full-time employee roles are eligible for an annual bonus and/or other incentive plans.

Requirements

At least 5 years of experience in a TAM, platform support, or technical client success role, preferably in ad tech or SaaS.
Experience working directly at or with major social platforms such as Meta, TikTok, or YouTube, and managing ongoing technical operations.
Strong understanding of AI and automation in digital media, with hands-on experience using or implementing AI tools.
Excellent analytical, troubleshooting, and client communication skills.
Proven track record of managing and meeting strict contractual client SLAs.
Ability to translate business challenges into technical solutions and collaborate across Product, Engineering, Sales, and Business Development.
Comfort working in a fluid, evolving role with undefined or shifting responsibilities; adaptability is essential.
BA/BS required.

Responsibilities

Serve as the main technical point of contact for key clients, advising on adoption and optimization of IAS products.
Monitor and manage partner-specific technical support operations for IAS products and integrations against contractual SLAs and response and resolution metrics.
Review client contracts to understand SLAs, obligations, and risk areas, and apply that understanding to prioritization, escalation, and client-facing decisions.
Audit internal processes, identify automation opportunities, and recommend and implement AI-driven solutions to streamline day-to-day work.
Monitor client health and key metrics, flag anomalies, preempt issues, and help ensure clients are positioned for success.
Deliver training sessions and supporting materials to upskill client teams on AI-driven features and integrations.
Gather and relay client feedback to Product and Engineering, advocating for automation capabilities and smarter workflows.
Collaborate with Business Development, Solutions Engineering, Product, Engineering, and Operations to support account growth, align on feature roadmaps, and resolve complex technical escalations.
Work effectively in roles with non-defined responsibilities to deliver results.
Travel occasionally to client sites to build relationships, deliver training, or conduct strategic technical reviews.