Technical Account Manager

NetApp, Inc.•Wichita, KS

1d•$88,400 - $132,000

About The Position

As a Technical Account Manager (TAM) at NetApp, you will combine technical expertise with customer success skills to deliver strong customer experiences and business outcomes. You will guide customers, support product adoption, and provide technical consultation to help them realize the full value of NetApp solutions. You will partner with customers to understand their business goals, develop technical success plans, and establish NetApp as a trusted partner in their success.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
2–3 years of experience in a customer-facing role such as Technical Support, Customer Success, Systems Administration, Sales Engineering, Professional Services, or Technical Account Management.
Foundational knowledge of enterprise IT infrastructure, cloud technologies, storage, networking, or data management.
Strong communication and interpersonal skills, including the ability to explain technical concepts to different audiences.
Analytical mindset and ability to identify trends and recommend solutions.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated curiosity, willingness to learn, and passion for helping customers succeed.

Nice To Haves

Experience with CRM or customer success platforms such as Salesforce, Gainsight, or similar tools.

Responsibilities

Consult with customers on NetApp products and services, recommend customer training plans, and help them enhance their product experience and achieve business goals.
Build and nurture relationships with technical customer stakeholders, serving as a trusted technical advisor and advocate throughout their journey with NetApp.
Facilitate onboarding and adoption, co-create technical success plans, and provide guided demonstrations tailored to customer environments and needs.
Conduct technical health checks to assess adoption, address technical challenges and security vulnerabilities, share recommended solutions, and identify areas for improvement.
Manage P1 escalations with key internal resources and share awareness of P2-P4 escalations.
Use data insights and technical knowledge to monitor adoption or utilization, support predictive risk mitigation, and help customers realize more value from NetApp solutions.
Assess customer inventories of NetApp assets and services, helping maintain and optimize them while identifying and qualifying opportunities to expand, replace, or optimize environments.
Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans, support value realization and renewals, and recommend renew, refresh, or expand options.
Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
Work with Renewal Specialists, Field Sales, and other technical teams to deliver an exceptional customer experience and advance the technical customer success strategy with the wider account team.