Support Analyst Jobs

About The Position

Requirements

• Excellent communication skills both verbal and written.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to maneuver and learn new platforms.
• High school diploma or equivalent required.

Nice To Haves

• Payment industry knowledge a plus+

Responsibilities

• Welcoming new Partner(s) and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new partners and a smooth head start.
• Maintain tracking of all onboarding activity details, such as meeting/call notes, and other pertinent information within a Client Relationship Management (CRM) tool.
• Act as the liaison for our new Partner(s) and internal client support teams by managing introductions and sharing insight of each department’s role & responsibility.
• Train and educate our Partner(s) on company products, marketing material, and platforms to achieve success.
• Maintain knowledge of current company products, industry standards, and services to keep activity levels of Partner(s) at an optimum level.
• Serving as the primary point of contact for internal client support teams and new partner(s).
• Prioritizing and managing workload to meet critical deadlines.
• Completing Demos of key products for prospective partners as well as existing ones.
• Responsible for resolving escalations for partners for merchant level support concerns.
• Acting as a subject matter expert and making recommendations on how to improve process efficiency and service levels based on industry feedback from Partner(s).
• Responsible for monitoring partner activity and surfacing to leadership areas of concern.
• Ensuring compliance with all processes and always maintaining a high level of confidentiality.
• Document and maintain administrative procedures for assigned process(es).
• Performs other duties as assigned.

Benefits

• Full suite of Health benefits
• 401k with Company Match
• Casual dress environment
• Hybrid Work flexibility