End User Services (IT Support) Analyst

Graham Capital Management, L.P.•Norwalk, CT

1d•$120,000 - $160,000•Onsite

About The Position

Graham Capital Management, L.P. is seeking an IT analyst to join its tech-support help desk team. Based in the Rowayton, Connecticut office, the analyst will sit on the trading floor and provide operational support for firm-wide end-user applications and workstation hardware. The role requires flexibility to cover the New York City office as business needs arise, anticipating up to four weeks per year. The position provides support for workstations, market data and trade execution platforms, and daily operational procedures. The analyst will also participate in team meetings, collaborate with colleagues, and provide off-hours support on a rotating schedule with other team members. The anticipated base salary range is $120,000 to $160,000. The employee will be eligible for a discretionary annual bonus and benefit programs such as medical and life insurance, 401(k) plans, and access to other healthcare programs. Salary may depend on factors including prior experience, skills, and qualifications.

Requirements

At least 2 years of experience providing technical support for workstations; candidates with a broad range of experience levels are encouraged to apply.
BA/BS in Computer Science or a related field.
Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems, and applications.
Experience with Microsoft desktop software, particularly Microsoft Windows 11 and Office 365.
Excellent verbal and written interpersonal and communication skills.
Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once.

Nice To Haves

Financial Services industry experience and familiarity with market data applications from vendors such as Bloomberg and Refinitiv.
Familiarity with Backup, Desktop Patching, VMware, or the Ivanti product suite.
Printer and/or print vendor management experience.
Mobile Device Management (iOS/Android) experience.

Responsibilities

Install, maintain, and troubleshoot workstations, including performing software upgrades.
Provide support for market data and trade execution platforms.
Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows.
Participate in team meetings and collaborate effectively with colleagues.
Provide off-hours support as part of a rotating schedule with other team members.