End User Services Support

Weir•Portland, OR

9d•Onsite

About The Position

The Help Desk Analyst provides hands-on IT support primarily at Weir’s Portland campus. The role supports end users with hardware and software, desktop troubleshooting, and equipment installations to help maintain smooth daily operations. It independently diagnoses and resolves issues involving Dell hardware, Windows 10/11, printers, and network connectivity, and uses ServiceNow or a similar ticketing system to manage and resolve requests. The analyst may travel to other company locations two to three times per year to provide support. The position emphasizes timely, effective resolutions, high user satisfaction, and commitment to the company’s zero-harm safety behaviors.

Requirements

Strong hands-on experience in desktop and hardware support within a Windows 10/11 environment.
Proficiency with networking fundamentals and troubleshooting.
Experience with ServiceNow or similar IT ticketing systems.
Customer-service mindset and ability to work effectively across a large campus environment.

Nice To Haves

IT certifications are preferred over formal degrees, such as CompTIA A+ or Network+.
Familiarity with scripting using DOS or command-line tools.
Experience supporting Dell hardware and printer installations.
Previous exposure to manufacturing or fast-paced technical environments.

Responsibilities

Provide hands-on end-user IT support for hardware, software, desktop troubleshooting, and equipment installations, primarily at the Portland campus.
Diagnose and resolve issues involving Dell hardware, Windows 10/11, printers, and network connectivity.
Use the ServiceNow ticketing system to manage, track, and resolve support requests.
Travel occasionally, two to three times per year, to other company locations to provide IT support.
Resolve issues in a timely and effective manner to support user satisfaction and a reliable IT environment.
Demonstrate commitment to zero-harm behaviors and workplace safety.