Support Analyst Jobs

About The Position

Requirements

• 2–5+ years of experience in litigation support, eDiscovery, or related experience.
• Strong analytical skills and ability to multitask.
• Strong communication and client service skills.
• Ability to multitask, meet deadlines, and provide solutions in a fast-paced office setting.
• Strong client service and active listening skills.
• Comfort working in the office on a hybrid schedule or fully remotely.
• Flexibility to work varying hours each week, including some nights.

Nice To Haves

• Bachelor’s degree or equivalent experience in Information Technology, Legal Studies, or a related field.
• Experience with SQL, LAW, and Relativity.
• A commitment to the firm’s core values of collaboration, inclusion, ingenuity, respect, integrity, and commitment.
• Enjoyment of working with diverse personalities at various levels of the firm.

Responsibilities

• Coordinate and execute data collections from email, network shares, cloud repositories, and local devices.
• Implement and maintain defensible preservation practices, tracking custodians, data sources, and chain of custody.
• Ensure data integrity and proper handling of metadata during collection.
• Process client data with industry-standard tools and prepare it for ingestion into Relativity or LAW PreDiscovery.
• Load, manage, and maintain Relativity workspaces, including folder structures, fields, layouts, and permissions.
• Troubleshoot processing errors and manage exceptions during ingestion workflows.
• Support document review teams by creating batches, running searches, and organizing data.
• Assist with analytics workflows, including keyword searching, filtering, and deduplication as applicable.
• Provide technical support to attorneys and review teams during active review cycles.
• Prepare document productions, including native and image formats, load files, and metadata deliverables.
• Communicate with internal stakeholders and external clients about project status, requirements, and timelines.
• Assist with onboarding new matters, including workspace setup and data intake.
• Collaborate with IT, Records, and vendors to ensure seamless workflow execution.
• Ensure timely and proper billing entries for Litigation Support activities.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending account options.
• Life and disability insurance.
• Retirement plan, including 401(k) and profit sharing.
• Paid leave programs.
• Employee assistance resources.
• Commuter and parking benefits where applicable.
• Professional development opportunities.