Support Analyst Jobs

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Desktop Support

TEKsystems•Beloit, WI
•$19 - $21•Hybrid
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About The Position

Our client is seeking Service Desk Analysts to join their IT Support team and help address a growing backlog of support requests. This role is ideal for recent graduates looking to start their IT career or candidates with prior help desk/service desk experience. The team is looking for reliable, customer-focused professionals who can think critically, follow established processes, and provide quality technical support beyond simply reading from a script.

Requirements

  • Strong troubleshooting and problem-solving skills.
  • Ability to work in a fast-paced support environment.
  • Excellent communication and customer service skills.
  • Reliable attendance and strong work ethic.
  • Ability to follow procedures while also thinking independently.
  • Basic understanding of IT support concepts and technologies.

Nice To Haves

  • Help Desk or Service Desk experience.
  • Experience with: Active Directory, Windows troubleshooting, Printer support, Basic networking concepts
  • IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field.

Responsibilities

  • Provide Tier 1 technical support via phone.
  • Troubleshoot and resolve a variety of end-user technology issues.
  • Escalate issues and collaborate with Tier 2 support teams when necessary.
  • Reset Active Directory passwords and assist with account support.
  • Troubleshoot printer issues and connectivity problems.
  • Investigate basic network-related issues, including switch outages.
  • Support desktop, laptop, and general PC troubleshooting.
  • Document resolutions and create knowledge base articles when solutions are not already documented.
  • Deliver excellent customer service while handling a high volume of support requests.

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

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