Support Analyst Jobs

About The Position

Requirements

• Foundational knowledge of credit agreement terms and financial covenants, with the ability to interpret and apply them.
• Ability to perform tasks accurately by adhering to well-defined policies, procedures, and techniques.
• Developing proficiency in conflict management, including identifying conflicts of interest and facilitating collaborative discussions.
• Emerging active-listening and questioning skills, including using non-verbal cues to empathize and ask insightful questions.
• Strong time-management and organizational skills, including the ability to handle multiple tasks effectively.

Nice To Haves

• Foundational capability in continuous improvement and process automation to optimize lending workflows and operational efficiency.
• Developing digital literacy to support effective use of technology in lending services.
• Emerging skill in creating quantitative reports to track lending performance and support data-driven strategic planning.
• Growing proficiency in leading project-management efforts and aligning lending service initiatives with strategic objectives.
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Responsibilities

• Assess compliance with credit agreement terms for a designated portfolio of borrowers, identifying potential defaults and covenant breaches.
• Interpret financial and other covenants in credit agreements and ensure accurate setup of co-borrowers, guarantors, and other parties in the bank's system of record.
• Conduct credit analysis and monitor ongoing compliance with financial covenants within the assigned portfolio, using critical thinking to identify potential risks.
• Calculate cash flow and leverage ratios in accordance with credit agreement terms.
• Manage time to meet quality control standards and service level agreements, completing tasks accurately and on time.