Summer '27 Intern - IT Support Analyst

Welltower Careers • Toledo, OH

2d

About The Position

The IT Intern works hands-on with Welltower’s IT Infrastructure and Help Desk teams, providing technical support to employees and assisting with hardware, software, automation, data, and reporting initiatives. The role offers exposure to process improvement and Welltower’s automation strategy, including helping develop innovative solutions and reporting capabilities for less mature data sources. The internship is described as a ten-week experience. Some out-of-area and overnight travel may be expected. Employment is contingent on successful completion of a background check, drug screening, and verification of relevant employment, education, and other credentials.

Requirements

• Currently pursuing a Bachelor’s degree in Information Systems or a related field.
• Basic understanding of personal computers, peripherals, and troubleshooting techniques.
• Proficiency in SQL.
• Independent learning and a proactive approach to problem-solving.

Nice To Haves

• Prior internship experience in IT, Helpdesk, or a related field is preferred.
• Experience with HP desktops and laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
• Experience with MySQL and SQL Server is a plus.
• Exposure to BI tools such as Tableau.

Responsibilities

• Provide first-response technical assistance to Welltower employees.
• Diagnose, research, and resolve hardware and software issues.
• Escalate unresolved issues to the appropriate IT teams.
• Use Help Desk software to track, manage, and resolve tickets.
• Assist with installing and configuring computers, monitors, printers, phones, and peripherals.
• Support IT staff in process improvement initiatives.
• Help build innovative solutions in support of Welltower’s automation strategy.
• Assist in developing reporting and analysis capabilities for less mature data sources.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern