Summer '27 Intern - IT Support Analyst

Welltower Careers • Dallas, TX

2d

About The Position

The IT Support Analyst Intern will work hands-on with Welltower’s IT Infrastructure and Help Desk teams. The role provides first-response technical support to employees, troubleshooting hardware and software issues, managing help desk tickets, and assisting with computer and peripheral installations and configurations. The intern will also support process improvements and gain exposure to automation, data, reporting, and analysis initiatives. The position is part of a ten-week internship program.

Requirements

• Currently pursuing a bachelor’s degree in Information Systems or a related field.
• Basic understanding of personal computers, peripherals, and troubleshooting techniques.
• Proficiency in SQL.
• Ability to learn independently and take a proactive approach to problem-solving.

Nice To Haves

• Prior internship experience in IT, Help Desk, or a related field.
• Experience with HP desktops and laptops, Microsoft Windows 7/10, Microsoft Office 2013, 2016, or O365, printers, multifunction devices, internet browsers, and Apple iOS.
• Experience with MySQL and SQL Server.
• Exposure to BI tools such as Tableau.

Responsibilities

• Provide first-response technical assistance to Welltower employees.
• Diagnose, research, and resolve hardware and software issues.
• Escalate unresolved issues to the appropriate IT teams.
• Use help desk software to track, manage, and resolve tickets.
• Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
• Support IT staff in process improvement initiatives.
• Help build innovative solutions as part of Welltower’s automation strategy.
• Assist in developing reporting and analysis capabilities for less mature data sources.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern