Management Analyst – Travel Support

Harkcon Inc• DC, US, DC

2d•$85,000 - $90,000•Onsite

About The Position

Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC. The team provides travel-related support services across NNSA. Employees are expected to function as an integral part of the client's team, demonstrating professionalism, collaboration, accountability, and a commitment to supporting the agency's mission. The role handles travel inquiries and issue resolution, supports staff training, prepares and processes travel documents, produces travel reports, and coordinates country clearances and approvals. It also supports travel credit card holders, contributes to travel procedure updates, provides onsite customer assistance, and helps coordinate the contractor travel team's workload and daily issues. Remote work may be approved by the Government after initial training but is not guaranteed.

Requirements

Bachelor’s degree.
At least 5 years of relevant professional experience in administrative, operational, analytical, or program support.
Ability to obtain and maintain a favorable Public Trust determination.
Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to work independently using these tools.
Experience working in a fast-paced, professional environment with established policies and procedures.
Strong organizational, communication, problem-solving, and document management skills.
Ability to work onsite in Washington, DC.

Nice To Haves

Experience supporting DOE, NNSA, DoD, or other federal agencies.
Familiarity with federal travel regulations, policies, and procedures.
Experience using federal travel management systems, such as Concur, FTMS, or MyServices.
Experience processing travel authorizations and vouchers, and resolving travel-related issues.

Responsibilities

Receive and respond to calls, emails, DAYS inquiries, and NA-NA-BS Travel Portal tickets about travel policies, procedures, and problem resolution.
Provide NNSA staff training on travel-related topics, including electronic travel systems.
Research and follow up on travel authorizations and vouchers that fail audits to resolve procedural issues and disputes.
Prepare travel documentation and enter relevant information into Concur, FTMS, and MyServices.
Prepare travel reports using Concur, FTMS, MyServices, STARS, and the Citibank travel credit card portal.
Process country clearances through DOS MyServices and coordinate required approvals and completion steps in FTMS.
Provide input to develop and update NA-NA-HR Standard Operating Procedures.
Assist government travel credit card holders with report and voucher reconciliation, warranted credit limit increases, and PIN resets.
Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
Provide team lead support to coordinate contractor travel team workload and address daily issues and problems.