L2 Desktop Support Analyst

TEKsystems•Los Angeles, CA

1d•$25 - $33•Onsite

About The Position

TEKsystems is seeking an experienced L2 Desktop Support Analyst contractor to provide hands-on technical support across client locations in the Los Angeles area. The initial integration and transition phase requires full-time, on-site support to assist with technology integration, end-user support, equipment deployment and configuration, and troubleshooting across desktop, application, network, telephony, mobility, and connectivity issues. Support may include on-site, deskside, and remote technical assistance as required, with travel between local locations possibly necessary. After the initial integration phase, the engagement may shift to part-time or on-demand support based on business needs. The contractor may be called upon for technical issues, employee onboarding and offboarding, hardware deployments, technology projects, troubleshooting, and other IT support needs. The expected initial contract term is 36 months, with possible renewal or extension. Occasional after-hours, weekend, or holiday support and participation in an on-call arrangement may be required. The ideal candidate has strong L2 desktop support experience, excellent customer service skills, executive/VIP support experience, and the ability to work independently and own technical issues through resolution. The position is fully on-site in Los Angeles, California, and offers a stated pay range of $25.00–$33.00 per hour. Benefits may be available to eligible temporary-role employees and can include medical, dental and vision coverage; other insurance and retirement options; transportation benefits; an Employee Assistance Program; and time off or leave.

Requirements

Strong L2 desktop support experience.
Experience providing desktop support, service desk support, hardware support, and Windows 10 support.
Basic network troubleshooting knowledge, including TCP/IP, IP addressing, DNS, DHCP, gateways, and connectivity.
Ability to troubleshoot wired and wireless networking, VPN and remote access, and endpoint network connections.
Ability to use basic diagnostics such as ping, ipconfig/ifconfig, tracert/traceroute, and nslookup.
Understanding of basic Cisco networking concepts, including switches, ports, VLANs, access points, and network connectivity.
Excellent customer service skills.
Ability to work independently and take ownership of technical issues through resolution.
Ability to provide executive-level support.
Availability for full-time on-site support during the initial integration phase; occasional after-hours, weekend, or holiday support may be required.
Participation in an on-call arrangement may be required.
Travel between local locations may be required.

Nice To Haves

Executive/VIP support experience.

Responsibilities

Provide executive-level Level I/Level II support for desktop hardware and software, telephony, mobility, and basic network connectivity.
Provide dedicated full-time on-site technical support during the initial integration phase.
Assist with integration and transition of end-user technology environments.
Configure and deploy desktop and laptop equipment.
Assist with employee onboarding and technology provisioning.
Support hardware replacements, relocations, and equipment refreshes.
Troubleshoot desktop, application, network, telephony, mobility, VPN, and connectivity issues.
Identify and document technical issues and recurring problems.
Coordinate with internal IT teams, vendors, and other technical resources.
Support technology-related projects and transition activities.
Help establish and maintain support documentation and knowledge articles.
Provide timely and professional technical support to users throughout the integration period.
Troubleshoot basic TCP/IP, IP addressing, DNS, DHCP, gateway, and connectivity issues.
Diagnose wired and wireless network connectivity problems and verify access to applications, shared drives, printers, and network resources.
Perform basic network diagnostics using ping, ipconfig/ifconfig, tracert/traceroute, and nslookup.
Perform basic troubleshooting of network cables, ports, switches, wireless access points, and endpoint network adapters.
Determine whether network issues are endpoint-related or require escalation to Network/Infrastructure teams.
Provide complete troubleshooting information when escalating network incidents and maintain ownership through escalation and resolution.
Provide support as needed for technical issues, employee onboarding and offboarding, hardware deployments, technology projects, and other IT requirements.