Desktop Support Analyst - Field

Diamondback Energy•Midland, TX

11d

About The Position

The Desktop Support Analyst serves as a point of contact for employees seeking technical assistance across multiple locations. The role provides support in person, by phone, through email, and with remote-support tools, resolving desktop and end-user technology issues in a timely and effective manner. The position suits a proactive, dependable professional who takes initiative, works effectively in a fast-paced environment, and contributes to a collaborative team. The analyst should be able to support employees with a wide range of technical abilities, from little or no technical background to advanced IT knowledge. The position supports employees and business technology across multiple sites. Travel to sites is required as needed, and after-hours, weekend, holiday, or on-call support may be required based on business needs. The role is not eligible for relocation assistance. Diamondback Energy is not currently sponsoring employment visas for this position.

Requirements

High school diploma or GED.
At least one year of IT desktop support experience.
At least one year of experience with Microsoft desktop operating systems, including Microsoft Office.
Valid driver's license.
Meet and maintain the clean driving insurability standards required to drive a company vehicle, including having no serious traffic violations within the past three years; other driving record requirements may also apply.
Ability to travel to sites as required.
Ability to lift 35 pounds occasionally.

Nice To Haves

Associate degree in information technology, computer science, or a related field.
Desktop support experience in the oil and gas industry.
Experience supporting oil and gas or enterprise applications, such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Assent, Oildex, ManageEngine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, or Ignition.
Current, job-related information technology certification, such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or another relevant certification.
Experience with endpoint management, device deployment, inventory management, and remote-support platforms.
Ability to work effectively in a fast-paced environment with changing priorities and time-sensitive support needs.

Responsibilities

Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
Diagnose and resolve hardware, software, connectivity, and application issues involving laptops, desktops, peripherals, networks, servers, storage systems, and supported business applications.
Install, configure, maintain, repair, and replace approved desktop hardware, software, and peripheral equipment.
Document support requests, troubleshooting steps, resolutions, and escalations in the Company help desk system.
Monitor and manage assigned help desk requests through resolution, following established service standards and escalation procedures.
Maintain accurate hardware and software inventory records and assist with software-license tracking.
Research desktop technologies and provide recommendations for approved products and equipment.
Participate in the testing, documentation, and implementation of assigned technology projects.
Assist with desktop hardware lifecycle planning, capacity planning, and future equipment needs.
Follow Company information-security, data-protection, technology-use, safety, and equipment-handling requirements.
Provide technical guidance and customer-focused support to employees with varying levels of technical experience.
Provide after-hours, weekend, holiday, or on-call support when required based on business needs.
Perform other related duties as assigned.