Desktop Support Analyst

Akron Children's Hospital•Boardman, OH

1d•Onsite

About The Position

The Desktop Support Analyst installs and maintains personal computer hardware and software, along with other peripheral equipment related to desktop support. The role supports users and computing equipment across Akron Children’s, including regional locations, and provides customer service to all levels of the organization. This is a full-time, onsite position in Akron, Ohio, scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
Minimum of four years of experience.
Ability to work under minimal supervision.
High level of computer troubleshooting abilities.
High attention to detail.
Ability to work with all levels of customers.
Willingness to travel to remote locations.
Valid state driver’s license and ability to obtain and maintain insurability according to the ACH insurance carrier’s requirements.
Complete an annual physical with the Akron Children’s Hospital Employee Health Department.

Responsibilities

Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other computer equipment and peripherals.
Configure, deploy, maintain, troubleshoot, and support approved software.
Create alternative methods for completing tasks and correct user errors and system inconsistencies to improve desktop team functions.
Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
Respond to tickets and troubleshoot and resolve problems in a timely manner while adhering to established SLAs.
Support and enforce Information Services Department (ISD) policies.
Travel to regional locations to perform tasks related to core duties.
Provide outstanding customer service to all levels of the organization.
Support Office 365 and related applications.
Support reactive and proactive annual refreshes of computing devices.
Interface with approved Akron Children’s vendors as required.
Perform other duties as assigned.