Desktop Support

TEKsystems•Beloit, WI

1d•$19 - $21•Hybrid

About The Position

Our client is seeking Service Desk Analysts to join their IT Support team and help address a growing backlog of support requests. This role is ideal for recent graduates looking to start their IT career or candidates with prior help desk/service desk experience. The team is looking for reliable, customer-focused professionals who can think critically, follow established processes, and provide quality technical support beyond simply reading from a script.

Requirements

Strong troubleshooting and problem-solving skills.
Ability to work in a fast-paced support environment.
Excellent communication and customer service skills.
Reliable attendance and strong work ethic.
Ability to follow procedures while also thinking independently.
Basic understanding of IT support concepts and technologies.

Nice To Haves

Help Desk or Service Desk experience.
Experience with: Active Directory, Windows troubleshooting, Printer support, Basic networking concepts
IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field.

Responsibilities

Provide Tier 1 technical support via phone.
Troubleshoot and resolve a variety of end-user technology issues.
Escalate issues and collaborate with Tier 2 support teams when necessary.
Reset Active Directory passwords and assist with account support.
Troubleshoot printer issues and connectivity problems.
Investigate basic network-related issues, including switch outages.
Support desktop, laptop, and general PC troubleshooting.
Document resolutions and create knowledge base articles when solutions are not already documented.
Deliver excellent customer service while handling a high volume of support requests.