Desktop Support

TEKsystems•Houston, TX

3d•$25 - $25•Onsite

About The Position

TEKsystems is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will work directly with clinical and operational teams to deploy devices, validate workflows, troubleshoot technical issues, and document migration outcomes across multiple healthcare campuses.

Requirements

2+ years of Desktop Support experience.
Experience with Windows operating systems, endpoint deployment, and hardware troubleshooting.
Understanding of VDI, virtualization, thin-client environments, or IGEL technology.
Strong troubleshooting and problem-solving skills.
Experience supporting Microsoft 365 technologies, including OneDrive and SharePoint.
Excellent written documentation and communication skills.
Ability to work independently in a fast-paced healthcare environment.

Nice To Haves

Previous healthcare IT experience.
Experience supporting IGEL, VDI, Citrix, or VMware environments.
Experience with enterprise device refresh or migration projects.
Familiarity with endpoint documentation, asset tracking, and project-based deployments

Responsibilities

Perform Windows-to-IGEL device conversions and deployments.
Provide onsite desktop support and troubleshooting for end users.
Validate application and peripheral functionality before and after migration.
Troubleshoot issues related to scanners, cameras, signature pads, credit card readers, printers, and other peripherals.
Document successful conversions, exceptions, blockers, and remediation steps.
Support user data migration efforts involving OneDrive and SharePoint.
Work closely with Endpoint Engineering, Service Operations, and clinical stakeholders to resolve migration challenges.
Travel to various Houston facilities as required.