Desktop Support

TEKsystems • Beloit, WI

1d • $19 - $21 • Hybrid

About The Position

This is an excellent entry-level IT opportunity for someone looking to grow their technical support career. Candidates should be comfortable working onsite 5 days per week, particularly during the first few months of training. After the training period, the schedule transitions to a hybrid model with 3 days onsite and 2 days remote (typically Wednesday and Friday remote). This is a Tier 1 IT Support role where the analyst will handle approximately 80-100 support calls per day. The role is a 4+ month contract. Join a team of support professionals that is continuing to grow. Customer service and troubleshooting skills are critical for success.

Requirements

• Desktop Support
• Technical Troubleshooting
• Active Directory
• Windows Operating Systems
• Customer Service
• Technical Support
• Help Desk / Service Desk Experience
• Office 365
• Ticketing Systems
• Device Deployment and Configuration

Nice To Haves

• MacOS support experience
• Exposure to AS/400 environments

Responsibilities

• Active Directory password resets and account support
• Printer troubleshooting
• Hardware and software issues
• Mobile device support
• Network connectivity issues
• General IT support and troubleshooting

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed