IT Service Support Analyst 2
About The Position
Reporting to the Associate Director of Support Services, the IT Service Support Analyst has responsible for installation and configuration of desktop operating systems and application software; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems.
Requirements
- Bachelor’s degree in computer science or other related technology field or equivalent education and experience
- 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software
- Experience with automated software and patch management systems
- Wide range knowledge of education and administrative software, hardware, and related technology
- Willingness to update skills as technology evolves
- Excellent communication, problem solving, and decision making skills
- Must have attention to detail, and maintain a high level of dependability, flexibility, and integrity
Nice To Haves
- Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address
Responsibilities
- Installation and configuration of desktop operating systems and application software
- Diagnosing and correcting technology hardware and software problems
- Providing excellent customer service to clients
- Performing upgrades and rebuilds of user workstations with current versions of software
- Creating and maintaining documentation on software and hardware specific to client workstations
- Assisting with classroom support
- Organizing and maintaining work tickets
- Providing helpdesk support and problem resolution
- Troubleshooting and solving complex technical issues related to the designated environment
- Developing automated solutions to deploy, monitor and audit software distribution
- Supporting college information security initiatives
- Monitoring, configuring, and taking corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
