Application Support Analyst
About The Position
As an Application Support Analyst, you will provide hands-on and remote technical support to employees within a large enterprise IT environment. This position focuses on resolving desktop, laptop, mobile device, peripheral, software, and connectivity issues while providing a high level of customer service. You'll work directly with end users to troubleshoot technical problems, deploy and replace equipment, escalate complex issues, and maintain reliable day-to-day technology operations. The role is well suited for an IT support professional who enjoys face-to-face interaction, technical troubleshooting, and working independently in a fast-paced enterprise environment.
Requirements
- 1+ years of professional experience providing desktop, field, or desk-side IT support
- Experience providing direct, face-to-face technical support to end users
- Working knowledge of Microsoft Windows and Microsoft 365
- Experience troubleshooting desktops, laptops, printers, mobile devices, and PC peripherals
- Understanding of Tier 2 desktop troubleshooting and escalation procedures
- Ability to diagnose hardware, software, application, and basic network connectivity issues
- Strong customer service and interpersonal communication skills
- Ability to independently prioritize and resolve multiple technical support requests
- Strong documentation, organization, and problem-solving skills
Nice To Haves
- Associate's or Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related discipline
- Experience providing Tier 2 support within a large corporate or enterprise environment
- Experience with enterprise IT ticketing or IT service management systems
- Experience supporting Dell desktops and laptops
- Experience supporting iPhones, tablets, ruggedized laptops, or other mobile computing devices
- Familiarity with Active Directory, Microsoft Entra ID, or enterprise identity management
- Understanding of enterprise networking, Wi-Fi, VPN, and connectivity troubleshooting
- Experience with hardware refreshes, device imaging, software deployments, or equipment lifecycle management
- CompTIA A+, Microsoft, ITIL, or similar IT support certifications
- Experience supporting a 24/7 enterprise technology environment
Responsibilities
- Provide Tier 2 desk-side and remote technical support for employees in an enterprise environment
- Diagnose and resolve hardware, software, operating system, connectivity, and peripheral issues
- Support Windows desktops and laptops, ruggedized field devices, printers, mobile devices, and other workplace technology
- Troubleshoot Microsoft Windows and Microsoft 365 applications
- Respond to technical requests received through phone, web, chat, and ticketing systems
- Install, configure, deploy, replace, and troubleshoot end-user computing equipment
- Diagnose more complex technical issues and coordinate with specialized support teams when escalation is required
- Support wireless connectivity, enterprise applications, network access, and mobile technology issues
- Assist with workstation replacements, hardware refreshes, software deployments, and other technology rollouts
- Maintain accurate support records and document troubleshooting steps and resolutions
- Contribute to technical knowledge articles, support procedures, and internal documentation
- Communicate clearly with employees regarding issue status, resolution steps, and service expectations
- Collaborate with infrastructure, network, application, and other IT support teams to resolve escalated issues
- Identify recurring technical problems and recommend improvements to support processes
- Participate in IT infrastructure and technology deployment projects as needed
- Provide occasional after-hours or on-call support for business-critical technology issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
