Application Support Analyst
Progress Rail•Albertville, AL
•Onsite
About The Position
Responsible for day-to-day implementation, administration, troubleshooting, maintenance and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.
Requirements
- Technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.).
- Experience using/administering server operating systems (Windows Server/Linux).
- Knowledge of how to monitor and understand SQL Server Reporting Systems.
- Experience with Segregation of Duties and SOX Controls.
- Proficient with Microsoft Office (especially Excel).
- Highly self-motivated and directed, with keen attention to detail, sense of urgency.
- Proven organizational skills with project management experience.
- Ability to operate calmly in a fast-pace and ever-changing technology environment.
- Ability to manage multiple tasks at once and prioritize accordingly.
- Well-developed analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Passion for researching and implementing new technologies.
Nice To Haves
- Skill Level II – 3+ years of experience in IT with position-relevant skills
- Skill Level I –5-7+ years of experience in IT with position-relevant skills
- MCITP equivalent (SharePoint) or Microsoft Certified SharePoint
- K2 BlackPearl Administration Certification / Troubleshooting
- K2 Cloud
- ERP proficiency
Responsibilities
- Daily support of enterprise applications.
- Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices.
- Responsible for system upgrades, availability and support and act as POC for vendors.
- Provide remote and onsite customer training, ranging from individuals to large groups.
- Engage and interact with users to troubleshoot and resolve system issues.
- Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact.
- Collaborate with leaders to convert business requirements into technical specifications.
- Adhere to SOX and IT policies and procedures in performing job duties.
- Perform other job-related duties as assigned
Benefits
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
