Application Support Analyst
About The Position
This position is responsible for vendor application support, software application development, support, and technical expertise in support of Financial and Contract Services, Fuel Services, and Gas Operations, which are all part of the Commercial Operations business unit. The primary responsibilities include working as part of a product-focused team providing technical support for several applications (vendor, desktop, web applications, and services). Support tasks include working with business partners to identify and implement technical solutions. The successful candidate should not only have a strong technical background but excellent communication skills, the desire to learn business concepts and processes, and a passion for software development and support. This position will work alongside a collaborative TO team to predominantly support the Fuel Services business area technology needs. Work areas will include vendor application support for coal logistics and fuel accounting systems such as Comtrac, Fuel Stock Ledger, Windows server and application support, and support for operational data integrations used in coal inventory, transportation, and settlement processes. Additional areas of support will include gas operations applications such as Gas Measurement Data Collection and other applications within the Financial and Contract Services IT team support area.
Requirements
- Strong technical background.
- Excellent communication skills.
- Desire to learn business concepts and processes.
- Passion for software development and support.
Responsibilities
- Provide technical support for vendor, desktop, and web applications and services.
- Work with business partners to identify and implement technical solutions.
- Support Fuel Services business area technology needs, including coal logistics and fuel accounting systems (Comtrac, Fuel Stock Ledger).
- Provide Windows server and application support.
- Support operational data integrations for coal inventory, transportation, and settlement processes.
- Support gas operations applications such as Gas Measurement Data Collection.
- Support applications within the Financial and Contract Services IT team support area.
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being
- Additional compensation, such as an incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
