Application Support Analyst
About The Position
We're looking for an Application Support Analyst who thrives on understanding how applications, databases, and business processes all connect. This role is ideal for someone who enjoys troubleshooting, improving existing systems, working directly with users, and contributing to the development of internal business applications. You'll join a collaborative IT team supporting a North American organization with dozens of custom applications, multiple websites, ERP integrations, and approximately 140 internal users across Canada and the United States. No two days are the same - you might spend one day investigating a SQL issue, another enhancing an internal application, and another helping a business user resolve a critical operational problem. If you enjoy variety, ownership, and the opportunity to modernize business systems while continuing to develop your technical skills, this could be an excellent fit.
Requirements
- 3–5+ years supporting business applications in a Microsoft environment
- Strong experience with SQL Server, including writing and troubleshooting queries and stored procedures
- Experience working with C#/.NET applications
- Experience with Microsoft Visual Studio
- Excellent troubleshooting and analytical skills
- Strong communication skills with both technical and non-technical users
- Comfortable supporting multiple applications simultaneously
- Ability to work independently and take ownership of issues through resolution
- Strong customer service mindset and willingness to help wherever needed
- Comfortable working in a role that combines application support, development, and business user interaction
Nice To Haves
- Experience with REST APIs and system integrations
- Experience with Angular or other modern web technologies
- Crystal Reports experience
- ERP application support experience
- Experience supporting warehouse, sales, or distribution environments
- Exposure to POS systems or label printing software
Responsibilities
- Support and maintain a portfolio of custom business applications used across the organization
- Troubleshoot application issues, bugs, and system integrations
- Write, modify, and troubleshoot complex SQL queries and stored procedures
- Investigate issues across multiple integrated systems, including ERP and custom web applications
- Develop enhancements and improvements using C#/.NET and Visual Studio
- Work directly with employees to understand technical issues and provide practical solutions
- Support business users through phone, email, and remote support tools
- Assist with application deployments, upgrades, and modernization initiatives
- Collaborate with vendors and internal stakeholders to resolve application issues
- Provide occasional support for office hardware, printers, mobile devices, and sales technology when needed
- Recommend improvements to existing applications, reporting tools, and business processes
Benefits
- Competitive vacation and personal days to maintain a healthy work-life balance
- Comprehensive benefits package with coverage to support your individual and/or family needs
- Opportunity to work alongside an experienced developer while contributing to modernization initiatives and learning new technologies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
