Technical Analyst III - Fraud Prevention Technology Support

BOK Financial•Tulsa, OK

About The Position

The Technical Analyst III delivers technical services as a liaison between business units and IT, with a focus on user experience, user and data flows, and reliable operation of complex application systems. The role provides day-to-day and hands-on production support for Fraud Prevention applications, APIs, batch processes, file transfers, and data feeds. It includes monitoring application health and interfaces, troubleshooting production issues, performing root-cause analysis, and using SQL to investigate customer, account, transaction, alert, and case data. The analyst contributes to technology strategy and multi-year roadmaps, identifies technology gaps, recommends remediation, consults across projects, and designs and executes disaster recovery processes. The position also manages vendor relationships and technical escalations, mentors other analysts, and helps implement and transition new fraud-prevention capabilities into long-term support. The role partners with Fraud Prevention analysts, investigators, leadership, technology teams, and vendors to translate business needs into technical solutions, while maintaining runbooks, technical documentation, monitoring, and support procedures. The team supports technology that protects customers and the bank from fraud losses. Current transformative projects include implementation of DataVisor and a new disputes platform, CASAP. The team’s mission is to deliver resilient, customer-centric technology through expertise in technology and understanding of business units.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, and/or 5–7 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations, or an equivalent combination of education and experience.
Advanced technical understanding of single-application data flows across multiple applications.
Advanced understanding of software and system integration technologies.
Advanced understanding of RDBMS principles and tools.
Advanced understanding of tiered environments, including development, testing, UAT, production, and disaster recovery.
Advanced understanding of application disaster recovery and cloud environments.
Advanced understanding of SQL queries.
Advanced understanding of IT and information security standards and concepts.
Advanced understanding of banking and payments industry processes.
Advanced understanding of conducting fit-gap analysis.
Solid conceptual thinking and analytical skills.
Solid collaborative skills.
Strong production troubleshooting and problem-solving skills.
Experience supporting APIs, batch/file processing, databases, or system interfaces.
Experience with requirements, testing, incident management, and technical documentation.
Strong interpersonal skills and ability to build trusted relationships with Fraud Prevention business partners and translate between technical and non-technical stakeholders.
Strong sense of ownership and initiative, with the ability to work through ambiguity.

Nice To Haves

Experience in banking, fraud prevention, disputes, or financial-crimes technology, including wire, ACH, check, account takeover, card, or real-time payment.
Experience with DataVisor, CASAP, or similar fraud-prevention or case-management technology, SaaS platforms, and vendor collaboration.
Experience with AWS, REST APIs, JSON, Python, SFTP/MFT, or enterprise scheduling.
Experience with ServiceNow, Jira, application monitoring, or similar support tools.

Responsibilities

Contribute to technology strategy and apply IT Governance, architecture methodologies, and SOA Governance policies.
Research and support development of multi-year technology roadmaps; identify technology gaps and recommend remediation.
Act as a project consultant across the team’s project portfolio.
Design and execute disaster recovery processes.
Develop and maintain critical vendor relationships.
Mentor other analysts and provide oversight of projects or day-to-day support efforts.
Provide hands-on production support for Fraud Prevention applications, APIs, batch processes, file transfers, and data feeds.
Monitor application health and interfaces.
Troubleshoot production issues, perform root-cause analysis, and use SQL to investigate customer, account, transaction, alert, and case data.
Manage incidents, vendor issues, and technical escalations through resolution.
Partner with Fraud Prevention analysts, investigators, leadership, technology teams, and vendors to translate business needs into technical solutions.
Maintain runbooks, technical documentation, monitoring, and support procedures.
Help implement and transition new fraud-prevention capabilities into long-term support.