Technical Analyst III - Fraud Prevention Technology Support

BOK Financial•Tulsa, OK

About The Position

The Technical Analyst III delivers technical services as a liaison between business units and IT, with a focus on end-user experience, user and data flows, and the reliable operation of complex application systems. The role applies experienced business-process and technical analysis skills to define and perform analysis, design, planning, implementation, and support for critical systems and procedures, aligned with the organization’s long-term technology roadmap. This position provides hands-on production support for Fraud Prevention applications and related APIs, batch processes, file transfers, and data feeds. The analyst monitors application health and interfaces, troubleshoots production issues, performs root-cause analysis, and uses SQL to investigate customer, account, transaction, alert, and case data. The role also helps implement and transition new fraud-prevention capabilities into long-term support, including projects involving DataVisor and the CASAP disputes platform. The analyst partners with Fraud Prevention analysts, investigators, and leaders, as well as technology teams and vendors, to translate business needs into technical solutions. The position contributes to technology strategy and roadmaps, identifies technology gaps, supports projects, designs and executes disaster recovery processes, manages incidents and vendor escalations, maintains support documentation, and mentors other analysts.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, and/or 5–7 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations, or an equivalent combination of education and experience.
Advanced technical understanding of data flows across applications, software and system integration, RDBMS principles and tools, tiered environments, application disaster recovery, and cloud environments.
Knowledge of SQL queries, IT and IS standards and concepts, banking and payments processes, and fit-gap analysis.
Solid conceptual thinking, analytical, and collaborative skills.
Strong production troubleshooting and problem-solving skills.
Experience supporting APIs, batch or file processing, databases, or system interfaces.
Experience with requirements, testing, incident management, and technical documentation.
Strong interpersonal skills and ability to build trusted relationships with Fraud Prevention business partners and translate between technical and non-technical stakeholders.
Strong ownership and initiative, with the ability to work through ambiguity.

Nice To Haves

Experience in banking, fraud prevention, disputes, or financial-crimes technology, including wire, ACH, check, account takeover, card, or real-time payment.
Experience with DataVisor, CASAP, or similar fraud-prevention or case-management technology, SaaS platforms, and vendor collaboration.
Experience with AWS, REST APIs, JSON, Python, SFTP/MFT, or enterprise scheduling.
Experience with ServiceNow, Jira, application monitoring, or similar support tools.

Responsibilities

Contribute to technology strategy and apply IT governance, architecture methodologies, and SOA governance policies.
Research and inform the development of multi-year technology roadmaps.
Identify technology gaps and recommend remediation; act as a project consultant across the team’s project portfolio.
Design and execute disaster recovery processes.
Develop and maintain critical vendor relationships.
Mentor other analysts by providing oversight of projects or day-to-day support efforts.
Provide hands-on production support for Fraud Prevention applications, APIs, batch processes, file transfers, and data feeds.
Monitor application health and interfaces, troubleshoot production issues, perform root-cause analysis, and use SQL to investigate customer, account, transaction, alert, and case data.
Manage incidents, vendor issues, and technical escalations through resolution.
Partner with Fraud Prevention analysts, investigators, leadership, technology teams, and vendors to build trusted relationships and translate business needs into technical solutions.
Maintain runbooks, technical documentation, monitoring, and support procedures.
Help implement and transition new fraud-prevention capabilities into long-term support.