Supervisor Jobs

About The Position

Requirements

• College degree in related field with 1+ years of related experience supervising and in a sales environment
• Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
• Ability to work well with volunteers, employees, board members and members required
• Ability to operate all office equipment
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence

Responsibilities

• Assist with recruit, hiring, training, scheduling and evaluation of staff
• Build a committed staff team that reflects the mission and values of the YMCA
• Assist with conduct staff trainings and orientations
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs
• Ensure compliance with policies and procedures
• Assist with creating member-centered work culture
• Ensure that procedures, tours, communications, services consider member needs
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc
• Provide back up for the front desk staff
• Assist with scheduling and conduct desk staff meetings.
• Attend meetings as assigned
• Administer payroll and accounts payable for appropriate department/staff
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
• Consult with members to direct them into appropriate healthy lifestyle programs
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
• Learn member names and encourage regular exercise routines and record keeping
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
• Provide consistent support to all members using the facility
• Participate in providing tours to prospective members
• Follow up with members to schedule orientations and to encourage regular exercise
• Work as a part of a staff team in accomplishing the mission of the YMCA
• Participates in the Annual Campaign as assigned

Benefits

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Supplemental insurance benefits
• Opportunities to learn & grow
• Being a part of a non-profit organization that works to make the community stronger