Concierge Supervisor

Presbyterian Living Career • Evanston, IL

1d • Onsite

About The Position

Concierge Supervisor at Westminster Place is a full-time role within the Community Life Department. This position is ideal for someone looking to bring their passion, strengths, and best self to a mission-driven community where employees collaborate to deliver a personalized experience for residents. The team values collaboration, compassion, and shared expertise, seeking individuals who lead with heart to create a positive and uplifting environment. This role is for someone who enjoys making a difference, building meaningful connections, and contributing to a workplace centered on wellness, independence, joy, and security.

Requirements

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
• High School diploma or GED required.

Nice To Haves

• Minimum of two years of supervisory or leadership experience preferred.
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
• English language proficiency

Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
• Answer and appropriately route all incoming telephone calls.
• Offer general information, directions, and assistance to residents, visitors, staff.
• Inventory and coordinate resource materials used by the staff at concierge desks.
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
• Record donations to the Geneva Program.
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
• Notify Public Safety staff if there is an emergency.
• Hire, onboard, train, coach and supervise the Concierge team.
• Promote teamwork, accountability, cross-functional collaboration among the staff.
• Develop, review, refresh, training procedures, resource guides, service protocols.

Benefits

• Medical, dental, vision, Wellhub, and onsite fitness
• PTO rollover/sellback, 403(b) with match, commuter benefits, financial counseling
• Life insurance, disability coverage, EAP support
• Tuition reimbursement, scholarships, mentorship, and career pathways
• Engagement events and 24/7 chaplain counseling for emotional/spiritual support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED