Concierge Supervisor

SPS•Minneapolis, MN

About The Position

SPS is seeking a hospitality-driven Concierge Supervisor to lead four Concierge Associates and deliver an elevated workplace experience across a corporate office. The supervisor is a key operational leader for concierge services, workplace presentation, event execution, and facilities coordination, serving as a primary contact for employees, executives, clients, and vendors. The role shapes daily employee and client experiences by leading the front-of-house team, coordinating events, and maintaining facility standards. The typical schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role involves a highly visible, guest-facing environment and requires moving throughout reception, common areas, and conference centers, as well as assisting with light event logistics, room setups, and inventory stocking. SPS describes itself as a global workplace solutions and business transformation company operating in more than 20 countries. The position is an existing vacancy. The expected pay range is $26–$30 USD; the final offer depends on skills, experience, location, and other job-related factors.

Requirements

Strong customer-service skills, a hospitality mindset, and executive-level presence.
Leadership capabilities and a passion for coaching and team development.
Exceptional organizational, event-planning, and multitasking skills in fast-paced settings.
High attention to detail and visual aesthetics, with proactive problem-solving ability.
Bachelor’s degree preferred, or equivalent professional experience.
3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
Previous supervisory or team leadership experience.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Dependable, punctual, and highly professional.
Ability to move throughout reception, common areas, and conference centers during the workday.
Ability to assist with light event logistics, room setups, and inventory stocking.
Comfort working in a highly visible, guest-facing environment.

Nice To Haves

Experience with workplace ticketing or room reservation software.
Bachelor’s degree.

Responsibilities

Supervise, coach, and schedule four Concierge Associates; establish service standards, manage daily operations, and act as the escalation point for service needs.
Oversee daily concierge operations, support executive visits and VIP engagements, and identify ways to improve employee experience.
Plan and execute corporate events, client functions, and internal activities; manage the master calendar and coordinate event logistics, including setup, catering, AV, and on-site support.
Oversee conference room readiness, room-layout changes, and daily inspections; coordinate AV needs with IT.
Coordinate catering orders, vendor logistics, and setups; oversee pantry operations and keep break spaces clean, stocked, and welcoming.
Conduct floor walks to uphold presentation and safety standards; coordinate with facilities, building management, and vendors to submit and resolve maintenance tickets.
Manage inventory and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness coverage, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.