Steward Jobs

About The Position

Requirements

• 10+ years of progressive experience in financial services operations, performance strategy, or client enablement roles
• 5+ years of senior leadership experience managing multi‑layered teams
• Demonstrated experience directing performance strategy across client‑facing operations
• Proven ability to assess performance data and address skill and process gaps
• Experience enabling Digital First execution and solution‑based client engagement
• Strong partnership experience with Training, Risk, and Business Control teams
• Strong track record leading teams that define, manage, and analyze KPIs and performance metrics, including growth performance, call quality, offer effectiveness, execution risk—and translating trends and insights into clear coaching priorities, training enhancements, and process improvements.
• Proven ability to align performance expectations and incentives with risk discipline and client-centric behaviors.
• Excellent communication skills: ability to brief executives on performance trends, key risks, priorities, and recommended actions, backed by data and a clear narrative.

Nice To Haves

• Bachelor’s degree
• Retail bank experience with exposure to deposit/credit offers, card, small business, and consumer lending

Responsibilities

• Oversees leadership development and execution to drive Operational Excellence
• Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals
• Manages the development of procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Develops strategies to improve and grow current processes of a unit or product, leveraging data, metric, and key performance indicators to measure process effectiveness
• Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment
• Implements and enables an enhanced risk framework by establishing a proactive risk management culture
• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Benefits

• Access to paid time off
• Resources and support to our employees