Beer and Wine Steward

ZUPAN Enterprises oregon•Portland, OR

9h•Onsite

About The Position

The Beer and Wine Steward displays a passion for wine and beer, building strong effective relationships with customers. This role creates an inspiring customer experience by ensuring excellent customer service and providing high quality, well merchandised products for customers. The steward is responsible for educating customers on products, making recommendations, assisting with in-store tasting events, and maintaining correct department signage, pricing, and stock levels. They also assist with creating effective merchandising displays and cross-merchandising products. The position is full-time and may require rotation to all three stores to provide coverage support and to be acquainted with the business across all store communities.

Requirements

Ability to perform each essential duty satisfactorily
Ability to multi-task and work at different paces
Ability to meet deadlines
Reliable attendance
Extensive knowledge of wine and beer production and description
Able to communicate wine and beer pairings and a variety of product offerings
Ability to learn in-depth knowledge of all products carried in department
Excellent customer service skills and a positive attitude
Able to answer questions in a clear and service-oriented manner
Ability to collaborate and lead as well as be self-directed and manage own time
Ability to manage multiple assignments at once in a fast-paced environment
Ability to follow instructions and procedures
Effective time management skills
Strong work ethic and integrity
Self-motivated with high attention to detail, quality and presentation
Able to work a flexible schedule based on the needs of the department, including evenings, weekends and holidays
Previous customer service, hospitality, retail or grocery experience required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations
Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook
Ability to apply concepts such as fractions, percentages and discounts

Nice To Haves

Creative eye for retail displays and knowledge of display building preferred
Previous retail wine and beer experience preferred
Demonstrated product knowledge, including terminology, styles and producers preferred

Responsibilities

Create an outstanding customer experience through exceptional customer service
Give the customer your full attention, greeting all customers in department
Respond to special requests from customers in a timely manner
Educate customers on products in the department, make recommendations
Taste and evaluate products carried in the department to determine flavor profiles and be able to communicate to our customers (strong knowledge of styles and producers)
Assist in scheduling in-store tasting events with vendors and producers to provide fun and informative opportunities for customers to sample product
When seasonal products become available, contact customers who have previously purchased to inquire about re-ordering
Maintain correct department signage and pricing
Maintain organized back stock area
Ensure that all shelves and displays are properly stocked, rotated and front facing
Assist with creating effective merchandising displays for wine and beer
Cross-merchandise product with other departments
Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about product
Assist with scheduled inventories
Follow and comply with all applicable alcohol handling and service regulations, health and sanitation procedures and adhere to safe work practices
Operate and sanitize all wine equipment in a safe and proper manner
Steward position may rotate to all three stores to provide coverage support and to be acquainted with the business across all store communities