Social Media Manager Jobs

About The Position

Requirements

• 3-5+ years experience in community management, social engagement, or audience strategy
• Demonstrated success managing high-volume brand social engagement and moderation
• Experience executing gifting, seeding, or advocacy programs
• Strong platform fluency across major and emerging social platforms
• Exceptional written communication and brand voice control
• Experience with social listening, engagement, moderation, or community management tools
• Strong judgment in escalation and reputation-sensitive interactions
• Ability to translate community insight into strategic recommendations
• Comfortable operating in fast-moving, culture-driven brand environments

Nice To Haves

• You are a culture-first operator. You’re deeply tuned into conversation, community, and tone, and you care about how brands show up moment to moment.
• You move quickly, exercise good judgment, and take pride in representing the brand with clarity and humanity.
• You thrive in the work itself, and you see community as a powerful driver of relevance and trust.

Responsibilities

• Own and execute the cross-platform community engagement strategy
• Define platform-specific engagement approaches based on audience behavior and brand goals
• Own content calendar and all posting across platforms
• Lead proactive and reactive engagement across comments, DMs, mentions, and conversations
• Identify where and how the brand should participate in cultural and conversational moments beyond owned posts
• Build engagement frameworks that drive participation, UGC, and peer advocacy
• Partner with Strategy, Creative, Brand, Influencer, PR, Legal and Customer Care teams to align initiatives and activations.
• Lead fan recognition, surprise-and-delight, gifting, sampling, and product seeding initiatives tied to campaigns and cultural moments
• Partner cross-functionally to execute advocacy and seeding programs
• Build repeatable workflows and guardrails for outreach and activation
• Turn high-value fan interactions into shareable brand moments
• Provide subject-matter expertise on activation tools, partner ecosystems, and enabling technologies
• Serve as editorial lead for community interactions across platforms
• Develop and maintain response guidelines and engagement standards
• Ensure consistent, high-quality, brand-safe moderation and outbound engagement
• Monitor sentiment, trends, and behavioral signals across platforms
• Feed community and cultural insights into campaign and rapid-response ideation
• Use listening and engagement tools to improve responsiveness and insight quality
• Maintain industry expertise in community activation tools, partner ecosystems, and enabling technologies to scale advocacy, seeding, and fan programs
• Monitor and triage sensitive interactions and reputation risks
• Execute escalation protocols with Legal, PR, Customer Care, and Brand teams
• Protect brand trust through timely and accurate responses
• Track KPIs across engagement quality, sentiment, participation, and response performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute community insights to broader performance reporting
• Drive test-and-learn optimization of engagement approaches

Benefits

• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.