Scheduling Coordinator Jobs

About The Position

Requirements

• Associate's degree or equivalent work experience required; Bachelor's degree preferred.
• Minimum of 2 years of experience in scheduling, coordination, or administrative roles in a healthcare setting.
• Experience with electronic medical records (EMR) and scheduling systems.
• Experience working in HIPAA-compliant or healthcare settings.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Intermediate to advanced proficiency in Microsoft Office and EHR platforms.
• Able to work independently with minimal supervision and adapt to changing priorities.
• Comfortable with technology and remote collaboration platforms.
• Willingness to work a hybrid schedule, with occasional in-office meetings or training in Massachusetts.

Responsibilities

• Coordinate and maintain the daily schedules for approximately five home assessment nurses in Boston, Springfield, and Worcester Massachusetts.
• Reach out by phone to schedule and confirm member visits, including initial and follow-up assessments.
• Optimize scheduling by considering geography, nurse availability, and member needs to minimize travel time and maximize efficiency.
• Update scheduling and EMR systems in real time with accurate appointment and member information.
• Communicate promptly with nurses and leadership regarding schedule changes, urgent member needs, or cancellations.
• Track assessment completion rates and follow up on outstanding appointments.
• Document outreach attempts, scheduling details, and special instructions in the appropriate systems.
• Collaborate with internal teams to address barriers to scheduling or member engagement.
• Provide excellent customer service to members and their caregivers while maintaining confidentiality.
• Support quality improvement initiatives related to scheduling workflows.
• Other duties as assigned.

Benefits

• standard company benefits