Home Care Scheduling Coordinator

Compassionate Caregivers Home Care - Dublin•Dublin, OH

1d•Onsite

About The Position

Join the first ACHC-accredited home care agency in Columbus, Ohio, and become part of a team where excellence isn't just expected—it's our standard. We are seeking our final puzzle piece to complete our Scheduling Team! At Compassionate Caregivers Home Care, scheduling is much more than filling shifts. It is the heartbeat of our organization. We are seeking a highly organized, solutions-driven Scheduling Coordinator who thrives in a creative environment and understands that every scheduling decision directly impacts the lives of our clients, caregivers, and their families. If you are someone who enjoys problem-solving, thinking critically under pressure, building relationships, and creating schedules that promote consistency of care, we'd love to meet you. This is an elite scheduling position responsible for coordinating caregiver schedules while maintaining continuity of care, maximizing consistency, and ensuring every client receives the highest level of service. The ideal candidate understands the urgency that comes with home care and can confidently manage changing priorities while maintaining professionalism, accuracy, and exceptional customer service.

Requirements

High School Diploma or GED required
Minimum 1 year of scheduling experience in a physician's office, surgery center, home care agency, or similar healthcare environment
Minimum 6 months of verifiable professional caregiver experience
Ability and willingness to provide direct client care if emergency coverage is needed
Valid driver's license
Proof of automobile insurance
Reliable transportation
Strong computer and organizational skills
Excellent written and verbal communication
Exceptional attention to detail
Strong critical-thinking and problem-solving abilities
Ability to remain calm and organized during urgent situations
Commitment to teamwork, accountability, and professional ethics

Nice To Haves

Junior-level management or supervisory experience preferred but not required

Responsibilities

Coordinate daily caregiver schedules for clients throughout the Columbus area.
Match caregiver skills, personality, availability, and experience with client needs.
Respond quickly and professionally to call-offs, schedule changes, and urgent staffing situations.
Coordinate staffing for new client admissions while maintaining continuity of care.
Communicate schedule updates promptly with caregivers, clients, and office staff.
Maintain accurate scheduling records and documentation.
Collaborate with the nursing and care management teams to ensure exceptional continuity of care.
Coach caregivers professionally regarding attendance, scheduling expectations, and company policies.
Deliver exceptional customer service to clients and families.
Exercise sound judgment while managing multiple priorities in a fast-paced environment.
Assist with field coverage when necessary to ensure clients never go without care.