Scheduler Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong working knowledge of medical and surgical scheduling processes, including patient preparation, pre-operative and post-operative workflows, and coordination with clinical teams.
• Familiarity with medical terminology, insurance requirements, authorizations, eligibility, and referrals.
• Ability to manage and prioritize multiple scheduling tasks accurately and in a timely manner, with attention to detail.
• Excellent communication and interpersonal skills, including the ability to give clear instructions, support patients compassionately, and collaborate with physicians and staff.
• Problem-solving skills, including identifying scheduling conflicts, troubleshooting issues, and escalating complex matters when needed.
• Ability to handle sensitive patient information discreetly and comply with HIPAA and privacy regulations.
• Strong organizational skills, including tracking details, managing follow-ups, and maintaining up-to-date records in scheduling and EMR systems.
• Proficiency with office software and scheduling tools, including EMR and practice management systems.
• Ability to work calmly and efficiently in a fast-paced environment and adapt to schedule changes, patient needs, and clinical priorities.
• Commitment to excellent patient service and care coordination throughout the surgical scheduling process.
• Ability to collaborate with clinical, administrative, and billing teams.

Nice To Haves

• Courses related to anatomy, biology, physiology, or medical terminology.
• Bachelor of Arts or Bachelor of Science degree.
• One to two years of experience in a medical office.

Responsibilities

• Guide patients and caregivers in completing necessary forms and providing information, and update the practice management and EMR systems.
• Ensure completion of pre- and post-operative data.
• Facilitate and schedule outside referrals, tests, and consultations.
• Schedule surgeries by phone or in person, verify eligibility, and coordinate with physicians and clinical staff to resolve scheduling issues.
• Schedule procedures based on surgeon and surgical-team availability and the patient's medical condition.
• Coordinate special surgical needs with other medical professionals and the relevant surgical-center departments.
• Schedule required diagnostic testing and related follow-up.
• Serve as a contact for patients regarding surgery scheduling and communicate about pre-certification, authorization, financial counseling, and scheduling.
• Give patients and relevant third parties instructions about steps to take before and after surgery.
• Schedule post-surgical physician appointments and complete related tests and tasks.
• Ensure cancelled surgeries and associated ancillary appointments are cancelled and communicated to stakeholders.
• Research and resolve discrepancies in a timely manner.
• Complete other duties and assist others as directed.
• Follow policies communicated during onboarding, updated in real time, and outlined in the Associate Handbook.