Lead Crew Scheduler

Commute Air•Westlake, OH

About The Position

The Lead Crew Scheduler is responsible for the day-to-day operations of the Scheduling department, including daily flight scheduling. The position oversees Crew Schedulers, answers questions, addresses issues, and coaches the team in handling unique situations. The Lead directly supervises Crew Scheduling functions and personnel, monitors daily work, and ensures schedulers follow appropriate priorities and approved system-control communication processes. The Lead provides guidance on crew changes resulting from sick calls, training requirements, and other unforeseen circumstances, and executes operational plans during irregular operations caused by weather, air traffic control, maintenance, or security disruptions. The role also provides coaching and development, ensures schedulers receive training in accordance with applicable FARs and union contracts, and works with Crew Payroll, Training Records, Dispatch, the Chief Pilot, and Inflight departments to help ensure scheduling systems accurately reflect flight and training hours, premium pay, leave status, and terminations. The Crew Scheduling Department operates 24/7. Employees work four 10-hour shifts, with three consecutive days off each week. Employees must be able to work any shift as needed; shifts are bid quarterly. Regular attendance is essential. The work is primarily sedentary, involving extended computer use, with occasional walking and standing. The role is performed indoors, protected from weather but not necessarily from temperature changes. CommuteAir states that reasonable accommodations are available to qualified individuals with disabilities throughout hiring and employment.

Requirements

High school diploma or equivalent.
Minimum age of 21 years.
Excellent interpersonal skills.
Excellent problem-solving skills.
Intermediate computer knowledge and typing skills, with the ability to learn company operations software.
Organizational skills and the ability to multitask and regularly manage competing priorities.
Ability to read, speak, and understand English.
Legally authorized to work in the United States.
Ability to work any shift as needed in a department operating 24/7.
Ability to sit for extended periods while working on a computer and to comprehend verbal instructions in person and by phone and apply them to the situation.

Nice To Haves

Some college coursework.
Knowledge of airline and aviation terminology and/or aviation experience.

Responsibilities

Oversee day-to-day Scheduling department operations, including daily flight scheduling.
Directly supervise Crew Scheduling functions and personnel.
Monitor schedulers' work, including maintaining the crew management system, managing daily reserves and checklists, managing IOE flights, following telephone procedures, and completing departmental projects.
Guide schedulers through crew changes caused by sick calls, training requirements, or other unforeseen circumstances.
Execute operational plans during irregular operations caused by weather, ATC, maintenance, or security disruptions.
Ensure schedulers perform tasks in a logical order, regularly reassess priorities, and follow the approved system-control communication process when making decisions.
Coach schedulers and provide development opportunities as needed.
Ensure Crew Schedulers receive appropriate training to perform daily duties in accordance with applicable FARs and union contracts.
Coordinate with Crew Payroll, Training Records, Dispatch, the Chief Pilot, and Inflight departments to ensure scheduling systems accurately reflect flight hours, training hours, premium pay, leave status, and terminations.
Maintain regular attendance and perform other duties as assigned.