Crew Scheduler - Pilot

United Airlines•Arlington Heights, IL

2d•$53,960 - $70,334

About The Position

The Pilot Crew Scheduler works closely with pilots to manage their schedules and support on-time flight departures across United’s worldwide network. This is a fast-paced operational role in a 24/7/365 operation, involving different shifts, weekends, and holidays, with potential overtime in line with department policies. The scheduler assigns open flying to qualified flight crew members in accordance with FAA Federal Aviation Regulations (FAR), the United Pilot Agreement, and company policies. The role also involves analyzing pilot staffing, time-off requests, assignments, and trip trades; assisting pilots with monthly schedule management; documenting absences; processing transactions for accurate crew pay; maintaining pilot activity records; and checking quality, including FAR compliance, flight time, and qualification data. The position requires maintaining proficiency in applicable regulations, contract rules, and company policies to provide pilots with 24/7 support and a high level of internal customer service. The scheduler may also help train new schedulers and take on additional crew scheduling operations or planning responsibilities based on operational needs.

Requirements

High school diploma or equivalent.
Demonstrated strong analytical, organizational, and decision-making skills.
Ability to perform multiple tasks simultaneously with frequent interruptions while maintaining a high level of accuracy.
Ability to exercise flexibility and good judgment while managing stress in high-pressure situations.
Ability to work in a fast-paced environment with minimal supervision.
Strong written and verbal communication skills.
Good computer knowledge and adaptability to new computer tools.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance.

Nice To Haves

Bachelor’s degree or related experience.
Specialization in aviation, transportation and logistics, strategic planning, engineering, or technology.
1–2 years of relevant crew scheduling or airline experience.
1–2 years of scheduling operations experience and/or experience working in a fast-paced environment requiring high-volume customer interaction.

Responsibilities

Assign open flying to qualified flight crew members according to FAA Federal Aviation Regulations (FAR), the United Pilot Agreement, and company policies.
Analyze pilot staffing, time-off requests, assignments, and trip trades.
Apply cost-effective scheduling practices while adhering to FAA FAR and United Pilot Agreement work rules.
Assist pilots with monthly schedule management, document absences, and perform transactions to ensure accurate crew pay.
Preserve pilot activity records and assure quality, including FAR compliance, flight time, and qualification data.
Maintain proficiency in Federal Aviation regulations, pilot contract rules, and company policies to provide 24/7 support to United Airlines pilots.
Provide an exceptional level of internal customer service.
Support training new schedulers through on-the-job training sessions.
Take on additional crew scheduling operations and planning responsibilities as assigned based on operational needs.