Scheduler- Lead

UT Health San Antonio • San Antonio, TX

11d

About The Position

Under minimal supervision, the Scheduler Lead coordinates and leads scheduling staff to ensure scheduling and registration elements are completed before appointments. The role supports one or more clinics, requires knowledge of multiple providers and special requests, and may include orienting and training new staff as well as providing front desk support.

Requirements

• High school diploma or GED.
• Five years of related experience.
• Ability to support the mission, vision, and patient promise through interactions consistent with the UT Health Way.
• Analytical thinking and ability to use logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Creativity and alternative thinking, with the ability to develop new ideas supportive of the UT Health Way.
• Proficiency with Microsoft Office and database programs.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Nice To Haves

• Clinical experience.

Responsibilities

• Lead and coordinate access center staff; work, monitor, and report on all Epic work queues for the clinical enterprise.
• Call and schedule referred, bumped, and pending patients into appropriate clinics and specialties.
• Verify established patients’ registration and insurance information at each point of contact and update it when necessary.
• Review insurance coverage and requested services, notify patients of required authorization or referral, and explain their role in the referral process.
• Schedule appointments in the computer system according to procedures and complete required fields, including visit reason, referral source, primary care provider, and preferred language; assign correct coverage and guarantor.
• Review the copay amount for the scheduled service and any outstanding balance with the patient.
• Answer questions from access center staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED