Referral Scheduler

Paradigm • Tampa, FL

4d • $18 - $22 • Remote

About The Position

Paradigm is hiring a Referral Scheduler for its Ortho Spine team in a fully remote, full-time position. The role helps injured workers receive timely care by scheduling initial evaluations, verifying detailed claim information, and coordinating with providers, clients, and internal teams to advance referrals. The position requires strong attention to detail, excellent communication skills, and at least three years of customer service experience.

The Referral Scheduler serves as a liaison for injured workers, clients, and providers; schedules appointments within client-guaranteed timeframes; provides referral updates; and obtains additional medical notes when needed. The role works with interdepartmental operations staff, follows regulatory and information security requirements, and uses AI tools and other technologies in accordance with established processes and guidelines. The employee is expected to work independently with minimal supervision and maintain reliable attendance during scheduled hours.

Requirements

• High school diploma.
• At least 3 years of customer service experience.
• Excellent customer service skills.
• Excellent oral and email communication skills and phone presence.
• Proficiency in Microsoft Office and computer application systems.
• Ability to work independently.
• Ability to multitask.
• Acute attention to detail.
• Ability to work in multiple systems.

Nice To Haves

• Medical office experience.

Responsibilities

• Deliver exceptional verbal and written customer service while serving as a liaison for injured workers, clients, and providers.
• Schedule injured workers with Ortho/Spine providers within client-guaranteed timeframes.
• Provide timely scheduling updates to claims examiners, case managers, and other referral contacts, when applicable.
• Obtain additional medical notes to assist with scheduling.
• Develop an understanding of Paradigm’s organization, products, operations, and customers; collaborate to meet customer needs and take accountability for service quality.
• Work closely with interdepartmental operations staff to effectively manage referrals.
• Complete tasks using experience and judgment with minimal supervision.
• Follow regulatory requirements, policies, procedures, and best practices.
• Comply with HIPAA and SOC 2 requirements when working with designated protected health information.
• Perform additional support functions as needed.
• Maintain reliable and predictable attendance during scheduled work hours.
• Use AI tools to support daily tasks, improve efficiency, and enhance output quality; adopt new technologies as trained and apply them according to established processes and guidelines.
• Comply with Paradigm information security requirements and policies, safeguard Paradigm-related passwords, and report information security incidents according to policy SEC 10-12.

Benefits

• PPO, HDHP, and HMO health insurance options through Cigna and Kaiser (Kaiser for California employees only).
• Competitive salaries.
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holidays.
• One paid volunteer day per calendar year for full-time and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED