Referral Scheduler - Vascular Specialists
About The Position
The Referral Scheduler schedules surgeries with patients and posts surgeries at designated hospitals. The role schedules preoperative and postoperative office appointments, compiles surgical charts and paperwork, prepares preliminary paperwork for physician review, and obtains precertification or insurance checks when needed. After preoperative examinations, the scheduler copies and sends surgical paperwork—including laboratory results and history and physical forms—to the appropriate hospital. The role also coordinates required preoperative tests and clearances with facilities, arranges special equipment with instrumentation companies, and prepares and distributes the weekly surgical posting sheet for billing. The position provides receptionist and scheduling support, coordinates care with physicians and office staff, and helps ensure timely service to patients, staff, and visitors. It involves extensive face-to-face patient service, use of departmental computer systems to schedule procedures and enter orders, and follow-up to resolve scheduling or testing issues.
Requirements
- High school diploma or GED.
- One year of recent surgical scheduling experience.
- Time-management and organizational skills.
- Proficiency in Microsoft Office Suite.
- Good communication and interpersonal skills.
- Ability to multitask and prioritize deadline-driven workloads.
Nice To Haves
- Associate degree in a related field.
- Bachelor's degree in a related field.
- Medical Coding license or certification.
Responsibilities
- Schedule surgeries with patients and post procedures at designated hospitals.
- Schedule preoperative and postoperative office appointments for surgical patients.
- Compile surgical charts and complete preliminary paperwork for physician review.
- Obtain precertification and insurance checks when necessary, and provide clinical information to insurance carriers.
- Copy and send surgical paperwork, including laboratory results and history and physical forms, to the appropriate hospital after preoperative examinations.
- Coordinate required preoperative tests and clearances with facilities, including cases involving multiple offices.
- Coordinate special equipment needs with instrumentation companies.
- Prepare and distribute the weekly surgical posting sheet to appropriate personnel for billing.
- Perform receptionist duties, including answering and transferring posting telephone calls and scheduling surgical procedures.
- Use assigned computer systems for scheduling, order entry, accessing patient information, and facilitating transfers.
- Identify and complete follow-up measures to resolve issues involving laboratory work, imaging, or operating-room schedules.
- Provide preparation instructions for tests and surgeries, notify Patient Navigation as needed for cancer cases, arrange physical therapy when necessary, and coordinate surgical line-ups with facilities.
- Communicate changes in patient condition or behavior to a Registered Nurse or Licensed Practical Nurse.
- Collaborate with physicians and physician-office staff to support patients' specialized needs.
- Maintain working knowledge of facility, DNV, state, HIPAA, and National Patient Safety Goals requirements.
- Communicate and order supplies and forms through relevant systems.
- Support departmental productivity and service needs, including volunteering for or recommending schedule flexibility and shift changes.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
