Surgery Scheduler - Vascular OBL

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Surgery Scheduler supports physicians and clinical staff with administrative tasks that help ensure clinic workflow. The role manages the assigned physician practice’s daily clinical and surgery schedule and coordinates patient experiences related to surgeries, outpatient procedures, health education, and other scheduling tasks across medical specialties of the Cedars-Sinai Medical Care Foundation. The scheduler coordinates surgery and procedure arrangements from preoperative through postoperative care, serves as a primary contact and liaison for patients, physicians, and internal and external departments, and provides administrative or clinical support based on operational needs. The role also supports authorizations, referrals, documentation, billing requests, and workers’ compensation coordination.

Requirements

High school diploma or GED.
At least six months of experience as a Surgery Scheduler, Patient Service Representative, Medical Assistant, or in a related role in an outpatient or inpatient clinical, ambulatory service center, or hospital setting.

Responsibilities

Schedule patient surgeries and procedures, including preoperative and postoperative appointments.
Verify insurance, obtain surgery authorizations and health clearances, and ensure preoperative studies are scheduled and completed.
Coordinate clinical staff and operating room times for procedures.
Review surgery or procedure risks and benefits with patients as directed by the physician, and arrange appropriate education classes as advised by the physician.
Act as the primary patient contact and liaison among patients, physicians, and internal and external departments.
Support patients before, during, and after surgery by responding to inquiries and complaints, providing service recovery, and escalating issues to a supervisor when needed.
Coordinate between the office and the patient’s designee.
Ensure arrangements for each surgical procedure are complete, including obtaining physician-requested special equipment.
Manage physician referral work queues by completing referrals.
Handle physician correspondence, forms, authorization requests, physician calendars, and transcription needs as required.
Prepare charts and review, perform, or update demographic and insurance information.
Work with the billing team to provide information for audits and ensure appropriate surgical reports and charges are sent to billing.
Coordinate with Workers’ Compensation Adjusters and Case Managers on authorization requests and follow up to ensure authorization and documentation are complete.
Provide clinical or administrative support based on operational needs.